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@sandrathompson
Experienced customer-service focused BDC representative skilled in scheduling, CRM, and high-volume phone operations.
I am a dedicated customer-service and communications professional with extensive experience in dealership BDC, scheduling, and front-desk duties. I consistently handle high call volumes, manage appointment scheduling, and support sales and finance teams to meet dealership goals.
My background includes prequalifying customers for financing, insurance support, and heavy inbound/outbound phone responsibilities across multiple dealerships and service providers. I maintain strong show ratios and regularly set 10–15 appointments per day while managing email and text outreach.
I am proficient in Windows, Microsoft Word, data entry, 10-key by touch, and CRM systems such as DealerSocket. I have a track record of improving customer retention and contributing to increased sales performance.
I bring excellent interpersonal skills, discretion, and a commitment to superior customer service, routinely going beyond requirements to support teams and ensure client satisfaction.
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Work history, roles, and key accomplishments
Chacon Autos, Ltd
Jun 2023 - Present (2 years 5 months)
Prequalified dealership customers for financing, managed 100–150 outbound calls and 100–150 outbound texts daily, scheduled 10–15 appointments per day and maintained a 50% show ratio while supporting sales and finance teams.
Quantum3 Media
Sep 2020 - May 2022 (1 year 8 months)
Assisted existing customers with Medicare insurance options, handled heavy inbound phone volume with 20–30 transfers daily and performed insurance verification and data entry.
Clay Cooley Mitsubishi
Apr 2019 - Mar 2020 (11 months)
Managed 200 outbound calls per day, scheduled 10–15 appointments daily with a 70% show ratio, handled heavy phones and emails, and collaborated with sales for customer retention.
Basswood CJDR
Jan 2017 - Feb 2018 (1 year 1 month)
Conducted 100–120 outbound calls daily, managed 60–70 inbound calls and 30–50 emails, set 10–15 appointments per day with a 70% show ratio, and supported sales for customer retention.
Auto One
Jul 2015 - Dec 2016 (1 year 5 months)
Handled 150 outbound calls per day, managed inbound calls and emails, scheduled ~10 appointments daily with a 60% show ratio, worked with finance team and served as personal assistant to the owner.
Clay Cooley Auto Group
Oct 2014 - Jul 2015 (9 months)
Performed scheduling, data entry, filing and faxing while driving new business and achieving a 43% sales increase through outreach and customer resolution.
Degrees, certifications, and relevant coursework
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