Open to opportunities

sandra thompson

@sandrathompson

Message

Experienced customer-service focused BDC representative skilled in scheduling, CRM, and high-volume phone operations.

United States

Message

What I'm looking for

I seek a customer-facing communications role that leverages my BDC and scheduling expertise, CRM experience, and commitment to exceptional service in a collaborative dealership or office environment.

I am a dedicated customer-service and communications professional with extensive experience in dealership BDC, scheduling, and front-desk duties. I consistently handle high call volumes, manage appointment scheduling, and support sales and finance teams to meet dealership goals.

My background includes prequalifying customers for financing, insurance support, and heavy inbound/outbound phone responsibilities across multiple dealerships and service providers. I maintain strong show ratios and regularly set 10–15 appointments per day while managing email and text outreach.

I am proficient in Windows, Microsoft Word, data entry, 10-key by touch, and CRM systems such as DealerSocket. I have a track record of improving customer retention and contributing to increased sales performance.

I bring excellent interpersonal skills, discretion, and a commitment to superior customer service, routinely going beyond requirements to support teams and ensure client satisfaction.

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Experience

Work history, roles, and key accomplishments

Current

BDC Representative

Current

Chacon Autos, Ltd

Jun 2023 - Present (2 years 5 months)

Prequalified dealership customers for financing, managed 100–150 outbound calls and 100–150 outbound texts daily, scheduled 10–15 appointments per day and maintained a 50% show ratio while supporting sales and finance teams.

Customer Service Scheduling Outbound Calling Lead Qualification CRM Data Entry Email Communication

Customer Service Representative

Quantum3 Media

Sep 2020 - May 2022 (1 year 8 months)

Assisted existing customers with Medicare insurance options, handled heavy inbound phone volume with 20–30 transfers daily and performed insurance verification and data entry.

Insurance Verification Customer Support Inbound Data Entry

Customer Relations Representative

Clay Cooley Mitsubishi

Apr 2019 - Mar 2020 (11 months)

Managed 200 outbound calls per day, scheduled 10–15 appointments daily with a 70% show ratio, handled heavy phones and emails, and collaborated with sales for customer retention.

Outbound Calling Appointment Setting Customer Retention Sales Support

Customer Relations Representative

Basswood CJDR

Jan 2017 - Feb 2018 (1 year 1 month)

Conducted 100–120 outbound calls daily, managed 60–70 inbound calls and 30–50 emails, set 10–15 appointments per day with a 70% show ratio, and supported sales for customer retention.

Outbound Calling Inbound CRM Customer Retention

Customer Relations Representative

Auto One

Jul 2015 - Dec 2016 (1 year 5 months)

Handled 150 outbound calls per day, managed inbound calls and emails, scheduled ~10 appointments daily with a 60% show ratio, worked with finance team and served as personal assistant to the owner.

Outbound Calling Scheduling Customer Retention Email Communication

Scheduling & Data Entry Specialist

Clay Cooley Auto Group

Oct 2014 - Jul 2015 (9 months)

Performed scheduling, data entry, filing and faxing while driving new business and achieving a 43% sales increase through outreach and customer resolution.

Scheduling Data Entry Fax Lead Generation