sandra thompson
@sandrathompson
Experienced customer-service focused BDC representative skilled in scheduling, CRM, and high-volume phone operations.
What I'm looking for
I am a dedicated customer-service and communications professional with extensive experience in dealership BDC, scheduling, and front-desk duties. I consistently handle high call volumes, manage appointment scheduling, and support sales and finance teams to meet dealership goals.
My background includes prequalifying customers for financing, insurance support, and heavy inbound/outbound phone responsibilities across multiple dealerships and service providers. I maintain strong show ratios and regularly set 10–15 appointments per day while managing email and text outreach.
I am proficient in Windows, Microsoft Word, data entry, 10-key by touch, and CRM systems such as DealerSocket. I have a track record of improving customer retention and contributing to increased sales performance.
I bring excellent interpersonal skills, discretion, and a commitment to superior customer service, routinely going beyond requirements to support teams and ensure client satisfaction.
Experience
Work history, roles, and key accomplishments
BDC Representative
Chacon Autos, Ltd
Jun 2023 - Present (2 years 4 months)
Prequalified dealership customers for financing, managed 100–150 outbound calls and 100–150 outbound texts daily, scheduled 10–15 appointments per day and maintained a 50% show ratio while supporting sales and finance teams.
Customer Service Representative
Quantum3 Media
Sep 2020 - May 2022 (1 year 8 months)
Assisted existing customers with Medicare insurance options, handled heavy inbound phone volume with 20–30 transfers daily and performed insurance verification and data entry.
Customer Relations Representative
Clay Cooley Mitsubishi
Apr 2019 - Mar 2020 (11 months)
Managed 200 outbound calls per day, scheduled 10–15 appointments daily with a 70% show ratio, handled heavy phones and emails, and collaborated with sales for customer retention.
Customer Relations Representative
Basswood CJDR
Jan 2017 - Feb 2018 (1 year 1 month)
Conducted 100–120 outbound calls daily, managed 60–70 inbound calls and 30–50 emails, set 10–15 appointments per day with a 70% show ratio, and supported sales for customer retention.
Customer Relations Representative
Auto One
Jul 2015 - Dec 2016 (1 year 5 months)
Handled 150 outbound calls per day, managed inbound calls and emails, scheduled ~10 appointments daily with a 60% show ratio, worked with finance team and served as personal assistant to the owner.
Scheduling & Data Entry Specialist
Clay Cooley Auto Group
Oct 2014 - Jul 2015 (9 months)
Performed scheduling, data entry, filing and faxing while driving new business and achieving a 43% sales increase through outreach and customer resolution.
Education
Degrees, certifications, and relevant coursework
sandra hasn't added their education
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