Himalayas logo
ST
Open to opportunities

sandra thompson

@sandrathompson

Experienced customer-service focused BDC representative skilled in scheduling, CRM, and high-volume phone operations.

United States
Message

What I'm looking for

I seek a customer-facing communications role that leverages my BDC and scheduling expertise, CRM experience, and commitment to exceptional service in a collaborative dealership or office environment.

I am a dedicated customer-service and communications professional with extensive experience in dealership BDC, scheduling, and front-desk duties. I consistently handle high call volumes, manage appointment scheduling, and support sales and finance teams to meet dealership goals.

My background includes prequalifying customers for financing, insurance support, and heavy inbound/outbound phone responsibilities across multiple dealerships and service providers. I maintain strong show ratios and regularly set 10–15 appointments per day while managing email and text outreach.

I am proficient in Windows, Microsoft Word, data entry, 10-key by touch, and CRM systems such as DealerSocket. I have a track record of improving customer retention and contributing to increased sales performance.

I bring excellent interpersonal skills, discretion, and a commitment to superior customer service, routinely going beyond requirements to support teams and ensure client satisfaction.

Experience

Work history, roles, and key accomplishments

BC

Customer Relations Representative

Basswood CJDR

Jan 2017 - Feb 2018 (1 year 1 month)

Conducted 100–120 outbound calls daily, managed 60–70 inbound calls and 30–50 emails, set 10–15 appointments per day with a 70% show ratio, and supported sales for customer retention.

Education

Degrees, certifications, and relevant coursework

sandra hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
sandra thompson - BDC Representative - Chacon Autos, Ltd | Himalayas