Open to opportunities

Shauntia Jones

@shauntiajones

Customer Service professional with 10+ years delivering high-volume support, payments accuracy, and multi-system problem solving.

United States

Message

What I'm looking for

I’m looking to bring my call-center/customer-service experience—payments accuracy, compliance, and multi-system efficiency—to a team that values quality metrics and fast, thoughtful problem solving.

I’m a customer service professional with 10+ years of success across call center, healthcare, financial services, and retail environments. I’m known for strong communication and problem-solving skills, especially when handling complex, high-volume customer needs.

In call center roles like IKEA – Senior Sales Associate (Call Center), I managed high-volume inbound inquiries, assisted with orders and product support, and processed transactions while updating customer accounts across multiple systems. I also maintained performance metrics and quality standards to ensure every interaction was handled correctly.

I’ve supported customers in financial services settings (payment and credit-related calls, documentation, and compliance) and in healthcare settings (patient support, scheduling, and clinical documentation). I bring a steady, detail-focused approach to data entry, documentation processing, and multi-system navigation—so customers feel heard and issues get resolved quickly.

Experience

Work history, roles, and key accomplishments

Current

Hair Stylist / Business Owner

Current

Self-Employed

May 2020 - Present (6 years 2 months)

Operated an independent service-based business with scheduling, payments, and client management. Maintained repeat clientele through consistent communication and managed daily booking and customer retention operations.

Appointment Scheduling Client Management Customer Service Payment Processing Marketing Support Appointment Coordination booking systems Customer Retention Relationship Building

Senior Sales Associate

IKEA

Sep 2024 - Feb 2026 (1 year 5 months)

Managed high-volume inbound customer inquiries in a fast-paced call center, assisting with orders, product support, and issue resolution. Processed transactions and updated customer accounts across multiple systems while maintaining service quality and performance metrics.

Customer Service Call Center Operations Order Management Payment Processing Account Management Customer Support Issue Resolution Quality

Customer Service Representative

Amynta Group (PDP Group Inc)

Aug 2019 - May 2020 (9 months)

Provided customer service support for financial services and vehicle title processing. Created spreadsheets and processed documentation for internal departments while using Microsoft Office and internal systems for daily operations.

Customer Service Financial Services Support Vehicle Title Documents Data Entry Spreadsheets Microsoft Office Administrative Support

Customer Service Representative

PayPal

Feb 2019 - Jun 2019 (4 months)

Handled high-volume inbound customer service calls for financial and credit-related services, resolving inquiries while following compliance standards. Accurately documented account activity in internal systems.

Customer Service Call Center Operations Inbound Calls Financial Services Support Credit Related Support & Compliance Account Updates Data Entry Internal Systems

Customer Service Representative

Danfoss

Jan 2018 - Sep 2018 (8 months)

Managed inbound and outbound customer communication in a high-volume environment, supporting internal dispatch and system needs. Maintained accurate customer records across multiple platforms.

Customer Service Outbound Communications Call Center Operations Dispatch Data Entry Troubleshooting Record keeping

Patient Care Associate

Abbott Terrace

May 2016 - May 2017 (1 year)

Provided patient support and administrative assistance in a healthcare setting. Managed scheduling and phone communication and supported clinical documentation and daily operational needs.

Patient Support Administrative Assistance Scheduling coordination Phone Communication Clinical Documentation Record keeping Customer Service Data Entry Operational Support

Medical Technician / Instructor

Ability Beyond Disability

Feb 2010 - Mar 2016 (6 years 1 month)

Delivered patient care support and instructional services while maintaining medical documentation and client records. Coordinated scheduling, reporting, and communication tasks to support day-to-day operations.

Patient Care Support Instructing Medical Documentation Client Records Scheduling coordination Reporting Communication Program Coordination Data Entry

Customer Service Representative

Protocol

Jun 2006 - Jan 2008 (1 year 7 months)

Provided high-volume customer service in a call center environment, processing payments and completing account updates. Performed data entry and supported student loan servicing tasks while maintaining accurate records.