mwaura edith

Im an IT Support and Infrastructure professional driven by one core belief that when technology works seamlessly, people and businesses perform at their best. I thrive in environments where downtime is not an option. Whether it’s resolving complex technical issues across hardware, software, and networks, or ensuring smooth performance of systems, I focus on delivering solutions that keep business moving.

My experience spans:

ERP system deployment, configuration, and user support

POS system integration and maintenance

Networking infrastructure (Cisco, Fortinet, Ruijie,Huawei Networks) configuration, troubleshooting, and support

Core banking system support and administration.

IT service management and AIOps using Motadata (Service Desk, incident management, monitoring, and automation insights)

Network, server, and infrastructure support

IT security, firewall management, patching, and proactive system monitoring

End-user support, onboarding, and technical training

Beyond support, I have actively contributed to IT project delivery from system rollouts, network infrastructure setup, firewall deployments, service desk optimization, and hardware commissioning to automation initiatives that improved efficiency, reduced errors, and strengthened data accuracy.I’m driven by a passion for building resilient IT environments that don’t just function, but empower people, elevate productivity, and fuel business growth.