Ruth Nyamai
@ruthnyamai
ICT systems and digital transformation specialist driving reliable, scalable enterprise solutions.
KenyaWhat I'm looking for
I am an ICT systems and digital transformation specialist with over 15 years' experience leading enterprise IT projects across aviation and financial services, delivering ERP and POS implementations and managing multi-site networks.
I have successfully led cross-functional teams to deploy Odoo POS for 150+ users, digitised 12 manual workflows, administered Microsoft Navision, Micros, Aloha and Q-Pulse platforms, and managed Active Directory and mail servers to ensure security and business continuity.
I seek to apply my expertise in remote ICT leadership or digital transformation roles where I can deliver operational excellence, coach teams, improve client services and drive innovation through dependable, scalable technology solutions.
Experience
Work history, roles, and key accomplishments
ICT Systems Administrator
NAS Airport Services
Jan 2014 - Present (11 years 8 months)
Led deployment of Odoo POS and administered enterprise systems (Microsoft Navision, Micros, Aloha, Q-Pulse), supporting 150+ users and digitising 12 manual workflows to improve reporting accuracy and operational continuity. Managed LAN/WAN, mail servers and Active Directory, delivered training to 200+ staff, and coordinated change management with minimal disruption.
IT Support
NAS Airport Services
Sep 2009 - Dec 2013 (4 years 3 months)
Provided desktop and server support resolving 1,000+ service requests annually, maintained servers and backups, configured VoIP and BABX applications, and developed ICT policies to standardise security and support procedures. Prepared monthly ICT performance reports for senior management.
Computer Technician
Kenya Police Staff Sacco Society Ltd.
Feb 2006 - Sep 2009 (3 years 7 months)
Repaired and maintained 200+ computers and peripherals, managed organisational databases with regular backups, implemented office automation initiatives, and delivered end-user training to increase staff proficiency and reduce recurring support requests.
Finance Assistant
I Choose Life – Africa
Jan 2004 - Dec 2005 (1 year 11 months)
Supported finance operations and recordkeeping for the organisation, contributing to financial procedures and day-to-day transactional accuracy.
ICT Intern
Egerton University
May 2003 - Aug 2003 (3 months)
Completed industrial attachment in ICT, supporting campus systems and gaining practical experience in network and systems administration.
ICT Intern
Safaricom
Sep 2002 - Apr 2003 (7 months)
Undertook industrial attachment supporting ICT teams, assisting with system configurations and fielding user support requests to improve operational workflows.
Education
Degrees, certifications, and relevant coursework
Safepro Ltd.
Occupational Safety and Health (certificate), Occupational Safety
2022 - 2022
Completed Occupational Safety and Health certification to support workplace safety and compliance.
EXEXIN
ITIL Foundation (certificate), IT Service Management
2014 - 2014
Achieved ITIL Foundation certification covering IT service management best practices.
KAKenya College of Accountancy
CPA Section 1, Accounting
Completed CPA Section 1 coursework as part of professional accounting certification.
Intex Management Services
Q-Pulse Quality Assurance Administration (certificate), Quality Assurance
2021 - 2021
Completed Q-Pulse Quality Assurance Administration certification for quality management system administration.
Egerton University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science focusing on core computing principles and practical ICT skills.
Egerton University (Industrial Attachment)
Industrial Attachment, Information and Communication Technology
2003 - 2003
Undertook an ICT industrial attachment gaining practical experience in information and communication technologies.
Safaricom Limited (Industrial Attachment)
Industrial Attachment, Information and Communication Technology
2002 - 2003
Completed an ICT industrial attachment providing hands-on exposure to telecommunications and enterprise ICT systems.
Techno Brain Kenya Ltd.
Oracle Database Systems Management (certificate), Database Administration
Completed Oracle Database Systems Management training to administer and manage Oracle database environments.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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