Open to opportunities

Muzamil Arshad

@muzamilarshad

Message

Detail-oriented customer service professional with a strong work ethic.

Pakistan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a highly motivated Customer Service Professional dedicated to making a positive impact in every professional environment I engage with. My strong work ethic and commitment to delivering top-notch service through responsive support and excellent communication skills have been pivotal in achieving exceptional outcomes for both businesses and customers.

Throughout my career, I have gained extensive experience in various roles, including Home Services Specialist at Dbay Communications, where I enhanced living experiences in luxury condominiums. My expertise in maintenance coordination and vendor relations has allowed me to provide personalized concierge services, ensuring residents' needs are met promptly. Additionally, my role as a Customer Support Representative at Mind Bridge Private Ltd honed my ability to manage fast-paced customer interactions across international campaigns, further solidifying my problem-solving and multitasking skills.

With a background in data scraping and cold calling at Infinitum Media, I developed a keen eye for detail and a strong understanding of lead generation processes. My educational foundation in Computer Science has equipped me with technical skills that complement my customer service expertise, making me a versatile asset in any team.

Experience

Work history, roles, and key accomplishments

Home Services Specialist

Dbay Communications (Pvt) Ltd

Jan 2025 - Feb 2025 (1 month)

Dedicated Home Services Coordinator with expertise in enhancing living experiences within luxury condominiums. Specializes in maintenance coordination, vendor relations, and providing personalized concierge services to ensure resident satisfaction.

Vendor Management

Customer Support Representative

Mind Bridge Private Ltd

Jun 2024 - Aug 2024 (2 months)

Worked as a customer support representative in an international campaign, handling complaints and queries in the food industry across Singapore, Malaysia, and the Philippines, while maintaining a fast-paced workflow.

Customer Support Communication Skills

Data Scrapper and Cold Caller

Infinitum Media

Feb 2021 - Nov 2023 (2 years 9 months)

Collected and categorized data for labor jobs, including plumbers and technicians, and conducted cold calling sessions to generate leads and sales for the company.

Data Collection Cold Calling Lead Generation Sales

Own Supervision

Next Gen Construction Startup

Aug 2020 - Jan 2021 (5 months)

Started career in house construction, managing labor and overseeing material use and layout design from architect to completion.

Layout Design Project Management

Associate Intern

Summit Bank Branch

Jul 2020 - Aug 2020 (1 month)

Gained experience in branch banking by assisting Customer Service Officers, Tellers, and Operations Managers, while learning about customer service functions and cash operations.

Customer Service Banking Operations Team Assistance Learning

Education

Degrees, certifications, and relevant coursework

SZABIST

Bachelor of Science, Computer Science

2016 - 2020

Completed a Bachelor's degree in Computer Science, focusing on software development, algorithms, and data structures, while gaining practical experience through projects and internships.

DA SKBZ College

Intermediate, Pre-Engineering

2014 - 2016

Pursued Intermediate studies in Pre-Engineering, covering subjects such as Physics, Mathematics, and Chemistry, which laid the foundation for further studies in Computer Science.

Beaconhouse School System

O Levels, General Education

2012 - 2014

Completed O Levels, focusing on a broad curriculum that included Mathematics, Science, and English, which developed critical thinking and problem-solving skills.