Elizabeth Kariuki

I am a customer experience and operations professional with over four years' hands-on experience improving client satisfaction, retention, and operational efficiency. I specialize in managing high-volume client inquiries and leveraging CRM systems to deliver actionable insights.

In my current role I serve as the primary client contact, achieving 99% client satisfaction while developing automated follow-up systems that increased payment collections by 60% and retention by 15%.

I collaborate across operations and leadership to streamline workflows, expand the customer base, and champion service quality initiatives that boost engagement and loyalty. I also bring experience in training, data reporting, and quality assurance.

I am motivated to apply my skills in CRM, client success, and process optimization to roles that value service excellence, measurable impact, and continuous improvement.