Mutaz Rawajbeh
@mutazrawajbeh
I optimize HR shared services, payroll operations, and people analytics at Aramex.
JordanWhat I'm looking for
At Aramex, I lead regional HR shared services work spanning HR analytics and reporting, payroll compliance and audit management, SAP SuccessFactors, SLA management, and HR policy implementation.
I've progressed through HRSS Specialist, outsourcing services, service recovery, customer success, and contact center roles, building practical experience in payroll processing, employee data management, benefits administration, compliance, and service delivery.
I use data analysis and continuous improvement to strengthen HR processes, support strategic decisions, protect data privacy, and improve employee experience.
Experience
Work history, roles, and key accomplishments
Senior specialist in HR Shared Services, focusing on payroll operations and people analytics. Leverages data analysis to optimize HR processes and support strategic decision-making.
Specialist in HR Shared Services, handling payroll processing and employee data management. Ensured compliance and data privacy while administering benefits.
Managed outsourcing services, focusing on compliance and creative strategy. Built relationships and negotiated contracts to support business objectives.
Handled service recovery processes, applying financial analysis and problem-solving skills. Made decisions to resolve issues and improve customer satisfaction.
Provided customer success support for Shop & Ship services, ensuring positive customer experiences.
Supported contact center operations, providing training and leadership to team members.
Worked in the contact center, managing time and attendance while maintaining organization and time management skills.
Education
Degrees, certifications, and relevant coursework
The Hashemite University
Bachelor's degree, Civil Engineering (Project Management)
Al Hussein Technical University (HTU)
Data Analytics and Business Intelligence Technology
Al Hussein Technical University
Data Analytics and Business Intelligence Technology
Studied Data Analytics and Business Intelligence Technology.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
Skills
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