At Aramex International, I resolved complex customer issues, provided timely support, and helped improve customer satisfaction.
I managed phone and email activity across contact center applications, coordinated staff scheduling, and supported service coverage during peak hours.
I collaborated with cross-functional teams on contact center performance strategies and communicated customer needs to supply chain capacity and quality teams.
Earlier, I worked as a customer service employee in the direct Contact Center of Jordan Ahli bank. I studied Finance And Banking at Applied Science Privet University and hold a Zendesk Customer Service Professional Certificate.
