Lara Al-jawazneh
@laraal-jawazneh
I am an affiliate relations leader streamlining B2B backend operations and compliance.
JordanWhat I'm looking for
I am a Business Administration student and affiliate relations leader with hands-on experience in B2B coordination, backend operations, and client success. I built and organized departmental knowledge bases, reduced affiliate wait times through improved tracking, and consistently met performance KPIs while mentoring new agents.
As an Affiliate Relations Team Leader I supervised support agents, delivered KPI reports to management, analyzed affiliate activity to drive retention, and coordinated cross-functionally with underwriting and compliance to streamline workflows. I am focused on training, SOP development, and creating centralized resources that improve service quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Affiliate Relations Team Leader
Clarity Debt Resolution
May 2025 - Jul 2025 (2 months)
Supervised affiliate support team, provided live floor escalation support, led onboarding and SOP training, and produced KPI reports and analyses to improve affiliate activity, revenue generation, and retention.
Affiliate Relations Coordinator
Clarity Debt Resolution
Apr 2024 - May 2025 (1 year 1 month)
Served as primary B2B contact for high-priority affiliate partners, handled inquiries via email/phone/ticketing systems, and streamlined internal coordination to reduce affiliate wait times and escalations.
Customer Support Agent
Extensya
May 2023 - Aug 2023 (3 months)
Handled high-volume customer inquiries via phone, live chat, and email, consistently exceeding departmental KPIs; mentored new agents and created an internal knowledge base later adopted as official training material.
Client Success Advocate
Clarity Debt Resolution
Aug 2023 - Apr 2024 (8 months)
Adapted to U.S. debt resolution policies and managed high-volume client interactions, consistently exceeding call handling, resolution quality, and satisfaction metrics while supporting client enrollment into debt programs.
Education
Degrees, certifications, and relevant coursework
AUApplied Science Private University
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a Bachelor of Business Administration since 2024.
Saudi High School
High School Diploma, High School
Graduated from Saudi High School in Algeria in 2019 with a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
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