Mutabazi Hadijah

I’m a dedicated, people-oriented professional with a strong passion for customer care, administrative support, and building meaningful relationships. I’m known for creating welcoming, positive environments, with excellent communication and interpersonal skills that help people feel supported from the first interaction.

In my customer-focused roles, I welcomed and served customers in a friendly and professional manner, handled cash and payments accurately, and responded to inquiries while ensuring orders were managed on time. At the reception desk, I welcomed parents and children warmly, provided necessary information, and helped manage schedules and daily routines while working closely with staff.

More recently, I’ve strengthened my front-desk and guest-experience capabilities as a Front Desk Agent and through front office and administrative training. I greet guests, handle room bookings, reservations, and cancellations, answer calls and inquiries, coordinate with housekeeping and other departments, and support smooth operations that drive guest satisfaction.

Alongside my professional work, I’m currently studying an LLB with Honours in Law at the University of Kigali, and I stay committed to delivering exceptional experiences and contributing positively to any organization. I bring adaptability, problem solving, teamwork, leadership, and active listening—backed by tools like MS Excel, Google Calendar, and HubSpot—to make service faster, clearer, and more reliable.