Open to opportunities

manzi frank

@manzifrank

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Customer-focused administrative professional skilled in data entry and virtual assistance.

Rwanda

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What I'm looking for

I seek customer-service or administrative roles (remote or in-office) where I can apply my data-entry, reception, and virtual-assistance skills in a collaborative, growth-oriented environment.

I am a dedicated, customer-oriented administrative professional with experience in hospitality, telecommunications, and office reception. I deliver accurate data entry, high-quality customer service, and reliable virtual assistance, backed by ICDL certification and practical call-center training.

In roles at a national call center, a major hotel, and a nonprofit, I managed inbound/outbound calls, front-desk operations, appointment scheduling, and event support while improving customer satisfaction through empathetic communication.

I have completed freelance typing and data-entry projects, coordinated small-business digital communications, and earned an ISON Experience Certificate that reflects strong performance and dependable teamwork.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Rwanda Women’s Network

Jan 2024 - Present (1 year 10 months)

Welcomed and assisted visitors, managed phone calls, emails, and appointments, and maintained records while supporting administrative and event coordination tasks to improve office efficiency.

Front Desk Operations Customer Service Scheduling Record keeping Event Coordination Microsoft Office Communication

Customer Service Agent

MTN

Jan 2022 - Dec 2023 (1 year 11 months)

Handled inbound and outbound customer calls, resolved issues, recorded feedback, and improved customer satisfaction, earning an ISON Experience Certificate for outstanding performance.

Call Center Operations Customer Support CRM Data Entry Communication Empathy Microsoft Office

Banqueting & Customer Service Assistant

Kigali Serena Hotel

Jan 2021 - Dec 2022 (1 year 11 months)

Supported banquet events and hospitality operations, ensured guest satisfaction through courteous service, and collaborated with teams to deliver successful corporate and private functions.

event support Hospitality Customer Relations Teamwork Time Management Microsoft Office

Virtual Assistant

Freelance

Delivered online typing, data entry, and virtual assistance services, managed small business communication and promotion via email and social media, and participated in remote digital skills workshops.

Data Entry Typing Virtual Assistance Email Communication Social Media Management Microsoft Office Remote Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

University of Kigali (ULK)

Advanced Diploma, Electrical Technology

Completed an Advanced Diploma (A1) in Electrical Technology at Kigali Independent University (ULK).

Rwanda ICT Chamber

ICDL Certificate, Computer Skills / ICT

Obtained the International Computer Driving License (ICDL) certificate demonstrating computer literacy in word processing, spreadsheets, internet and file management.