Open to opportunities

Munezero Musaiba

@munezeromusaiba

Message

I welcome hotel guests and deliver professional customer service.

Rwanda

Message

What I'm looking for

I'm looking to grow within the hospitality and tourism industry while contributing to a welcoming, professional service environment.

I've welcomed and assisted guests at Jikoni Hotel, managing check-ins, check-outs, reservations, phone calls, and guest inquiries.

I'm pursuing a Bachelor's Degree in Hospitality Management at East Africa University, building on my Culinary Arts background. I communicate effectively with guests from different backgrounds and am eager to grow in hospitality and tourism while creating a welcoming, professional service environment.

Experience

Work history, roles, and key accomplishments

Receptionist

Jikoni Hotel

Oct 2024 - Jan 2025 (3 months)

Welcomed and assisted guests during check-in and check-out, answered phone calls, managed reservations, and provided information about hotel services to ensure excellent guest service.

Communication Skills Customer Service Teamwork Problem Solving Tour Guiding

Education

Degrees, certifications, and relevant coursework

East Africa University

Bachelor's Degree, Hospitality Management

2025 -

Pursuing a Bachelor's Degree in Hospitality Management at East Africa University, with a focus on developing professional skills for the hospitality and tourism industry.