Looking for a job

Umuhoza Belinda

@umuhozabelinda

Customer support professional at Lemigo Hotel who welcomed guests, managed reservations, and supported front desk operations.

Rwanda

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What I'm looking for

I’m looking to contribute my customer service, marketing, and front desk skills in a dynamic work environment while continuing to grow professionally in hospitality and customer relations.

At Lemigo Hotel, I welcomed guests, responded to inquiries, and resolved complaints professionally as a Customer Support Intern.

I managed reservations and guest communications, maintained guest records, and supported front desk operations.

At Wellness Center, I welcomed clients, scheduled appointments, handled calls, and maintained organized records to support smooth front desk operations.

At ADX, I assisted with promoting services and products, supported marketing campaigns, and followed up with customers. I studied Hospitality at RTC Gisenyi and hold a Customer Support certification.

Experience

Work history, roles, and key accomplishments

Customer Support Intern

Lemigo Hotel

Jun 2024 - Dec 2024 (6 months)

Welcomed guests, addressed inquiries, and resolved complaints professionally. Managed reservations, maintained guest records, and supported front desk operations.

Customer Service Communication Skills Problem Solving Front Desk Operations Reservation Management Inventory Management

Receptionist

Wellness Center

Welcomed and assisted clients, scheduled appointments, and managed bookings. Handled phone calls and maintained organized records to ensure smooth front desk operations.

Customer Service Appointment Scheduling Communication Skills Record keeping Front Desk Operations

Marketing Officer

ADX

Assisted in promoting company services and products, engaged with customers to increase brand awareness, and supported marketing campaigns and promotional activities.

Marketing Brand Awareness Customer Engagement Campaign Management Customer Follow up Outreach Strategies