MANZI Yann
@manziyann
Customer-focused hospitality professional skilled in front-desk operations and guest service excellence.
RwandaWhat I'm looking for
I am a customer-focused hospitality professional with extensive experience in guest service and front-desk operations, committed to delivering exceptional guest experiences aligned with Marriott’s service standards.
In my role as Customer Service Manager at PIJ Debt Collection, I supervised and trained staff, handled escalated complaints, and coordinated with cross-functional teams to enhance service delivery.
I improved customer satisfaction through targeted service-process improvements and maintained accurate records while managing reservations, check-ins/check-outs, and front-desk responsibilities.
I communicate fluently in English and French, and I am a native Kinyarwanda speaker; I bring strong interpersonal skills, cash-handling experience, and a professional demeanor to every guest interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
PIJ Debt Collection
May 2020 - Oct 2025 (5 years 5 months)
Supervised and trained customer service staff, handled escalated complaints and coordinated cross-departmentally to improve service delivery, resulting in a reported 100% improvement in customer satisfaction.
Education
Degrees, certifications, and relevant coursework
College St. Emmanuel Hanika
Diploma in Accounting, Accounting
2011 - 2011
Completed a Diploma in Accounting at College St. Emmanuel Hanika in 2011.
Availability
Location
RwandaAuthorized to work in
Job categories
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