Open to opportunities

Otega Rukevwe

@otegarukevwe

Message

Customer Support Specialist focused on fast, accurate issue resolution.

Nigeria

Message

What I'm looking for

I’m looking for a full-time customer support role where I can handle phone/email/live chat, resolve tickets in CRM systems, and support onboarding, payments, and KYC—working rotating shifts in a remote or hybrid team.

I’m a Customer Support Specialist with 3+ years of experience delivering exceptional phone, email, and live chat support in remote and hybrid environments (GMT+1 / WAT). I handle customer support, account inquiries, issue resolution, and onboarding with a strong focus on first-contact resolution.

In my most recent role, I improved customer engagement by making 100–150 outbound calls daily and supported clients with onboarding, payment support, and platform navigation. I troubleshoot issues quickly through case management and ticketing, guide customers through KYC verification and account setup, and reduce repeat complaints by escalating only when needed while maintaining clear communication.

Experience

Work history, roles, and key accomplishments

Current

Complaint Resolution & Ops Officer

Current

E-commerce Company

Jan 2026 - Present (6 months)

Provided phone support and handled outbound calls to assist clients with onboarding, troubleshooting, and payment/platform inquiries. Managed case resolution, de-escalation, and guided customers through KYC, account setup, and virtual card services.

Customer Support Outbound Calling Onboarding Troubleshooting CRM Documentation Payment Support Platform Navigation Case Management De escalation Escalation Management KYC Virtual Card Customer Retention

Customer Support Specialist

WriteMedium Communications

Jan 2025 - Jan 2026 (1 year)

Delivered customer support via phone, email, and live chat while investigating issues, documenting cases, and ensuring timely follow-up until resolution. Escalated complex technical and operational issues and maintained communication through support tools.

Phone Support Email Support Live Chat Customer Support Case Documentation CRM Systems Zendesk Google Workspace Escalation Management Trello Asana Slack Zoom Follow up Phone Communication

Customer Service Representative

Culture Crest Consult

Jan 2024 - Jan 2026 (2 years)

Managed high-stakes customer inquiries related to travel bookings and financial transactions, ensuring accurate billing support. Handled complex escalations, maintained customer documentation, and improved workflow efficiency through organized ticketing and follow-ups.