Open to opportunities

Martha Okoye

@marthaokoye

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Customer support specialist delivering efficient remote service, CRM expertise, and strong problem resolution.

Nigeria

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What I'm looking for

I seek a remote customer-support role using CRM/ticketing tools where I can resolve issues, improve retention, mentor peers, and grow technical support skills.

I am a Customer Support Specialist with over one year of hands-on experience delivering high-quality, remote customer service and resolving inquiries via email and ticketing systems.

I have practical experience processing payments, handling account and subscription issues, and escalating complex problems when needed, which contributed to a 20% increase in repeat patronage.

Trained and certified in IT support, I am proficient with CRM and ticketing platforms (including Zendesk, Freshdesk, HubSpot) and remote collaboration tools like Slack, Zoom, and Microsoft Teams.

I maintain a dedicated home office with reliable internet, strong written communication, data-entry accuracy, and a commitment to ongoing learning and improving customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

DIG Global Enterprise

Oct 2024 - Dec 2025 (1 year 2 months)

Handled customer inquiries, orders, payments, and service requests while resolving complaints to increase repeat patronage by 20%; supervised a small team and maintained accurate transaction and audit-ready customer records.

Customer Support Freshdesk Ticketing Email Support Data Entry