Donatus Akpushu

I am a motivated remote customer support specialist with over two years of hands-on experience supporting customers for a major telecommunications provider. I combine strong product knowledge with structured problem-solving to resolve billing, data, voice and technical issues quickly and accurately.

My background in Guidance and Counseling strengthens my empathetic listening, conflict resolution and de-escalation skills, enabling me to turn frustrated customers into satisfied ones while meeting service level agreements. I routinely handled 50+ complex customer issues daily and maintained meticulous CRM records.

I am proficient with remote work tools, familiar with CRM/ticketing systems such as Zendesk and Freshdesk, and comfortable using G Suite and Microsoft Office. I learn new platforms rapidly and bring disciplined time management and organizational practices to remote support roles.