Open to opportunities

Favour Okoro

@favourokoro

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Empathetic Customer Support Specialist with 5 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values empathy and innovation in customer support, where I can contribute to enhancing customer experiences and grow professionally.

I am an empathetic and detail-oriented Customer Support Specialist with over 5 years of experience in providing real-time chat and multichannel support in fast-paced, tech-driven environments. My proven ability to resolve complex issues and track user feedback has allowed me to collaborate effectively with cross-functional teams to enhance customer experience.

At Remitano, I delivered multichannel support via email, live chat, and phone, ensuring high customer satisfaction. I managed support tickets using Intercom and Zendesk, and conducted outbound engagement to maintain customer pipeline health. My passion for continuous learning and product knowledge drives me to deliver support that truly makes a difference.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

Remitano

Feb 2020 - Apr 2025 (5 years 2 months)

Delivered multichannel support via email, live chat, and phone, ensuring high customer satisfaction by resolving crypto transaction and platform-related issues. Managed support tickets and follow-ups using Intercom and Zendesk, while also training new agents and collaborating with cross-functional teams for efficient issue resolution.

Zendesk Intercom Live Chat Support Email Support Technical Troubleshooting Customer Service CRM Tools Customer Feedback Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Captain Elechi Amadi Polytechnic

Ordinary National Diploma, Computer Science

Studied Computer Science, gaining foundational knowledge in the field. Completed the Ordinary National Diploma program at Captain Elechi Amadi Polytechnic.