Selin Cebeci SC
Open to opportunities

Selin Cebeci

@selincebeci

Experienced customs service professional

Turkey

What I'm looking for

Seeking a role that leverages my research and data analysis skills to drive positive change in the industry, with a focus on improving customer satisfaction and service quality.

As a highly motivated and organized individual with a strong educational foundation in sociology and pedagogical education, I have developed a unique set of skills that enable me to excel in customs service and research environments. With a proven track record of ensuring professionalism, maximizing customer satisfaction, and improving service quality, I am confident in my ability to make a positive impact in any organization.

Throughout my career, I have demonstrated strong research and data analysis skills, with experience in conducting face-to-face interviews, compiling statistics, and producing numerical charts. My proficiency in SPSS and MS Office has allowed me to efficiently manage projects and prioritize time-sensitive issues.

With a strong passion for social services and a commitment to improving the quality of life for individuals and communities, I am excited to leverage my skills and experience to make a meaningful difference in the industry.

Experience

Work history, roles, and key accomplishments

DE
Current

Customs Customer Service Representative

DHL Worldwide Express

Jun 2022 - Present (3 years)

Provided customs services, handled customer requests, and maintained communication with customs teams to ensure efficient customer transaction tracking.

AM

Researcher

Association for Solidarity with Asylum Seekers and Migrants

Sep 2017 - May 2018 (8 months)

Conducted research on ASAM employees, analyzing behaviors and impact of refugees on employee behaviors and social life.

LK

Researcher

Local NGO (Yeryuzu Kadinlari)

Feb 2017 - Jun 2017 (4 months)

Conducted research on a feminist NGO, analyzing behaviors of group members, and compiled data to produce results for the Project Manager and University.

SS

Researcher

Social Services Practices - Kadıköy Municipality Social Serv

Mar 2016 - Jul 2016 (4 months)

Conducted research to measure citizen satisfaction with municipal services, compiled statistics, and presented results to improve service quality.

Education

Degrees, certifications, and relevant coursework

Selin hasn't added their education

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Tech stack

Software and tools used professionally

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Selin Cebeci - Customs Customer Service Representative - DHL Worldwide Express | Himalayas