Open to opportunities

Berfe Çertmek

@berfeertmek

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Customer-focused English professional blending teaching, coaching, and client support experience.

Turkey

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What I'm looking for

I seek roles where I can apply strong communication and coaching skills to improve customer or learner outcomes, within collaborative teams and growth-minded organizations.

I am an English Language and Literature graduate with hands-on experience in customer service, teaching, and project support. I consistently drive student progress and resolve customer issues through clear communication, empathy, and organized problem-solving, contributing to improved user experiences.

I have worked in call centers, language coaching, project management support, and freelance pet care, delivering reliable service and administrative support while maintaining accurate records and promoting continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Pet Sitter

Current

Freelance

Jul 2021 - Present (4 years 8 months)

Provide home-boarding and pet/home-sitting services, primarily for cats, ensuring animal care and household security during clients' absences.

Pet Care Home Boarding Animal Handling Reliability Time Management Client Communication

Call Center Representative

DHL Express

Jul 2024 - Jan 2025 (6 months)

Handle inbound/outbound customer calls to resolve shipment inquiries and delivery issues, manage orders and tracking, and improve service efficiency through feedback and cross-team coordination.

Customer Service Shipment Tracking Order Processing CRM Communication

Project Management Intern

Doktar

Apr 2024 - Jun 2024 (2 months)

Supported project managers with activity follow-up, prepared presentations and progress reports, and performed data collection, analysis, and logistics coordination for meetings and events.

Project Support Reporting Data Analysis Research Logistics Time Management

English Learning Coach

Wall Street English

Oct 2023 - Apr 2024 (6 months)

Drove student progress through personalized coaching, feedback, and relationship-building, monitoring learner needs and adapting support to improve outcomes.

personalized instruction Progress Monitoring Communication Relationship Building Feedback