Mustafa Khamis

I am an experienced customer service agent with almost three years of expertise in resolving customer inquiries and managing complaints. My journey in customer service has equipped me with the skills to handle high volumes of calls while maintaining a positive company image. I pride myself on my ability to multitask efficiently and provide tailored solutions that enhance customer satisfaction.

Throughout my career, I have worked with reputable companies such as Teleperformance and Amazon, where I provided specialized technical support and customer service. My role at Teleperformance involved assisting Meta customers with VR devices, troubleshooting issues, and guiding them through product setups. I have consistently delivered high-quality service while maintaining empathy and professionalism in all interactions.

My educational background includes a BSc in Computer Science from El-Shorouk Academy, where I also developed my soft skills through my involvement with Enactus. I am fluent in Arabic and English, and I am proficient in using Microsoft Office. I am eager to leverage my skills and experience in a new role that allows me to continue enhancing customer experiences.