Agustín Alvez

Delivered client-focused IT solutions including applications, websites, and infrastructure improvements while staying current with industry trends and executing personal tech projects to refine skills.

Managed ServiceNow ticketing to diagnose and resolve hardware, software, and network incidents, coordinated vendor relations for certificate renewals, and led asset management implementation to improve equipment traceability.

Used Jira to manage incidents and leveraged Asset Tiger and Workspace ONE for asset and identity management while diagnosing complex hardware, software, and connectivity issues to maintain operational stability.

Oversaw electrical maintenance operations, performed corrective and preventive tasks to ensure facility uptime, and managed maintenance schedules and technical teams to support school infrastructure.

Performed category-3 technical duties including system installations and maintenance to support company operations and ensure reliable service delivery.

Analyzed production processes to improve efficiency, supported engineering initiatives on the manufacturing line, and contributed to process documentation and optimization efforts.

Supported engineering tasks for cable TV operations, assisted with installations and maintenance, and maintained technical documentation to ensure service quality.

Performed mechanical maintenance and repairs on vehicles, conducted diagnostics, and ensured equipment reliability through scheduled servicing.

Pursuing a Bachelor's Degree in Computer Science at ORT University focusing on core computing principles and practical IT skills.

Completed approximately 50% of an Industrial Engineering program before leaving the course in 2020.

Completed an Electro-Electronic Technician program covering electronics, systems, and practical technical skills.

Completed a Technical High School Diploma in Automotive Electromechanics with hands-on training in vehicle electrical and mechanical systems.