stefania Iulini Mayer

Managed guest check-ins/check-outs, reservations, payments and coordinated with housekeeping and maintenance to ensure timely guest service and accurate room availability.

Supervised luxury gift shop operations, maintained visual standards and inventory control, executed loss prevention and ensured smooth store functioning during manager's absence.

Prepared and maintained medical records, managed hospital staffing and bed assignments, entered physician orders and supported unit operations using Cerner and capacity management tools.

Handled baggage and cargo loading/unloading, operated ground handling equipment, marshalled aircraft and ensured proper weight and balance for safe departures.

Maintained and supervised office operations, managed payroll and appointments, and ensured showroom client communication and daily transaction processing.

Directed store operations, merchandising and security, organized schedules and inventory, and increased business by 20% through targeted marketing and promotions.

Coordinated staffing and office workloads, compiled reports and supported customers with sales and event service needs to ensure smooth operations.

Provided accurate translations for orders and documentation, facilitating communication between staff, customers and vendors across languages.

Oversaw front office functions including accounts payable/receivable, reception and financial processes using QuickBooks and managed a 10-person office.

Managed daily operations, personnel scheduling and vendor coordination, and increased business by 30% through diversified marketing and promotional strategies.

Supervised cabin crew, ensured pre-flight safety/materials checks, delivered guest relations and conducted briefings and post-flight assessments to maintain service standards.

Managed executive calendars, travel arrangements, confidential correspondence and supervised clerical staff to ensure efficient office operations.

Trained and mentored customer service teams, managed escalations to recapture brand loyalty and improved team performance through coaching and motivation.

Engaged customers to drive sales of ladies apparel and luxury brands, improving sales for Antonio Melani and high-end lines through personalized service and visual merchandising.

Completed a Certificate of Competence for Flight Attendant focusing on safety procedures and in-flight customer service.

Completed a Diploma in Tourism and Hotel Management covering hospitality operations and guest services.

Completed a Diploma in Translator and Interpreter of English Language with training in translation and interpretation.

Completed a Diploma of Higher Education in Business Administration covering business operations and management fundamentals.