Marko Mitrovic
@markomitrovic
Experienced Business Analyst and Delivery Manager bridging business needs with technical teams.
SerbiaWhat I'm looking for
I am a results-driven Business Analyst with PM and Delivery Management skills, with over 9 years of experience delivering precise requirements and aligning projects with strategic goals. I excel at stakeholder management, requirements elicitation, and translating complex needs into actionable solutions.
Throughout my career I have led cross-functional teams across sectors, implemented low-code and AI initiatives, and improved delivery processes to consistently meet timelines and budgets. I have a track record of reducing rework and increasing defect detection through clear documentation and QA collaboration.
My achievements include establishing enterprise help desk systems, enabling market expansion, and driving revenue-generating application upgrades while maintaining high stakeholder satisfaction (90%+). I combine technical tooling knowledge with strong communication and leadership to build trusted relationships.
I hold a Master’s in Engineering Management and a Bachelor’s in Information Systems and Technology, and I seek opportunities where I can continue to improve delivery outcomes, mentor teams, and implement innovative solutions that drive business value.
Experience
Work history, roles, and key accomplishments
Business Analyst
Birdseye Security Solutions
Nov 2024 - Present (1 year 4 months)
Collaborated with stakeholders to align business objectives with software requirements and led AI implementation workshops, reducing rework by 15% and improving defect detection by 20%.
Delivery Manager
Insicon
Jan 2024 - Nov 2024 (10 months)
Strengthened stakeholder relationships and streamlined delivery processes to deliver 95% of projects on time, reduce delays by 15%, and generate additional licensing revenue.
Business Analyst
Novators – House of Low Code
Jul 2023 - Jan 2024 (6 months)
Facilitated cross-functional collaboration using low-code platforms (PowerApps) to accelerate development cycles by 50% and deliver solutions meeting 100% of stakeholder requirements.
Business Analyst
Comtrade System Integration
Jun 2022 - Jul 2023 (1 year 1 month)
Delivered mockups and requirements for government projects, achieving 95% alignment with final products and reducing UI development time by 20% through tool adoption.
Business Analyst
MozzartBet
Apr 2020 - Jun 2022 (2 years 2 months)
Implemented an omnichannel Help Desk (CRM, VOIP, chat, chatbot), supported system upgrades to ensure legal compliance, and enabled market entry into Ghana.
Business Analyst
Esteh
Dec 2016 - Apr 2020 (3 years 4 months)
Delivered client training and improved development velocity by 30% through effective stakeholder identification and requirements elicitation, achieving >90% client satisfaction.
Education
Degrees, certifications, and relevant coursework
School of Engineering Management, Union University
Master's Degree, Engineering Management
Master's Degree in Engineering Management with focus on Project Management and Industry 4.0.
Faculty of Organizational Sciences, University of Belgrade
Bachelor's Degree, Information Systems and Technology
Bachelor's Degree in Information Systems and Technology focusing on information systems and related technologies.
Availability
Location
SerbiaAuthorized to work in
Salary expectations
Social media
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