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Musk Soni

@musksoni

Client Success Manager at Infinity Business Services, managing 17 U.S. client accounts and mentoring six Client Success Managers.

India

Message

At Infinity Business Services Pvt. Ltd., I managed a portfolio of 17 U.S. client accounts across pest control and digital marketing. I handled onboarding, renewals, and escalations while serving as a primary point of contact for business owners and senior stakeholders.

I progressed from Account Manager to Senior Client Success Manager, taking on increasing responsibility across client management, team leadership, service delivery, and internal operations. I led and mentored six Client Success Managers within a broader cross-functional team.

At Reap Agency / Webezy, I managed operations and project coordination across digital agency work, including 10+ Shopify and web development projects. I coordinated clients and technical teams from project initiation through completion and supported Shopify stores with product uploads, orders, shipments, and customer issues.

Experience

Work history, roles, and key accomplishments

Senior Client Success Manager

Infinity Business Services Pvt. Ltd.

Apr 2026 - Sep 2026 (5 months)

Managed a portfolio of 17 U.S. client accounts across pest control and digital marketing, leading and mentoring 6 Client Success Managers within a 34-member cross-functional team. Oversaw client lifecycle, escalations, and process improvements.

Client Success Account Management Team Leadership CRM Project Management SOP Development Process Improvement Stakeholder Management Escalation Management

Client Success Manager

Infinity Business Services Pvt. Ltd.

Jan 2026 - Apr 2026 (3 months)

Managed client accounts and cross-functional teams, ensuring clear communication and delivery alignment for U.S. clients.

Client Success Account Management CRM Project Management Communication Skills

Account Manager

Infinity Business Services Pvt. Ltd.

Sep 2025 - Jan 2026 (4 months)

Managed client accounts and served as primary point of contact for business owners and senior stakeholders.

Account Management Customer Relationship Management CRM Communication Skills

Operations and Admin Associate

Reap Agency / Webezy

Mar 2024 - Sep 2025 (1 year 6 months)

Managed day-to-day operations, project coordination, and administrative workflows across a digital agency. Coordinated 10+ Shopify and web development projects, managed freelancers, and supported e-commerce operations.