Mushota Malani Makungu
@mushotamalanimakungu
Dedicated public speaker and online English tutor with leadership skills.
What I'm looking for
I am a dedicated and detail-oriented public speaker with a strong passion for teaching and customer service. Currently, I work as an Online English Tutor at Preply, where I have accumulated over 300 hours of teaching time, helping students worldwide improve their conversational and business English skills. My approach involves creating personalized lesson plans tailored to each student's goals, ensuring they are well-prepared for exams like IELTS and PTE.
In addition to my teaching role, I serve as a Customer Support Consultant at SupportYourApp, where I assist freelance photographers with their accounts and ensure smooth operations for our clients. My experience in various customer-facing roles has honed my communication and problem-solving skills, allowing me to effectively liaise between clients and service providers. I am also pursuing a degree in Marketing Management, which complements my practical experience in customer service and public speaking.
Experience
Work history, roles, and key accomplishments
Online English Tutor
Preply
Nov 2023 - Present (1 year 8 months)
Taught Conversational and Business English to students worldwide, accumulating over 300 hours of teaching time with 17 active students. Created personalized lesson plans based on student goals and prepared learners for English exams like IELTS and PTE.
Customer Support Consultant
SupportYourApp
Jan 2024 - Present (1 year 6 months)
Provided customer support for OCUS, a French photography company, by escalating issues, reactivating photographer accounts, and managing appointment bookings. Assisted photographers with platform registration, updated their scoring/ratings, and advised on taxes and invoicing.
Marketer/Receptionist/Co-Manager
Maemo Hair Salon
Feb 2023 - Sep 2023 (7 months)
Oversaw daily salon operations, including reactivating customer accounts, managing tech support appointments, and organizing employee shifts. Promoted services and products on social media, processed payments, and tracked revenues.
Client Consultant
Heedmorine Institute
Jan 2016 - Dec 2021 (5 years 11 months)
Served clients at the front office and liaised with existing and potential clients. Conducted product branding via tele sales, pitching, and adverts, and closed deals through product marketing and sales targets.
Customer Service Representative
Paricus Telecommunications (USA)
Jan 2022 - Dec 2022 (11 months)
Updated customer profiles, reactivated accounts, and scheduled tech support appointments. Educated customers on product features and benefits, and marketed other company products.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Degree in Marketing Management, Marketing Management
Currently pursuing a Degree in Marketing Management. This program started in 2019 at the University of South Africa.
Teacher Record
TEFL Certificate, English Language Teaching
Completed a 120-hour TEFL Certificate program. This certification was obtained in June 2023, enhancing skills for teaching English as a foreign language.
University of South Africa
Higher Certificate in Economic and Management Sciences, Economic and Management Sciences
Completed a Higher Certificate in Economic and Management Sciences in 2017. This certificate served as a prerequisite for further studies in Marketing Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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