Mushota Malani MakunguMM
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Mushota Malani Makungu

@mushotamalanimakungu

Dedicated public speaker and online English tutor with leadership skills.

South Africa
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What I'm looking for

I am looking for a role that values innovation and teamwork, with opportunities for growth.

I am a dedicated and detail-oriented public speaker with a strong passion for teaching and customer service. Currently, I work as an Online English Tutor at Preply, where I have accumulated over 300 hours of teaching time, helping students worldwide improve their conversational and business English skills. My approach involves creating personalized lesson plans tailored to each student's goals, ensuring they are well-prepared for exams like IELTS and PTE.

In addition to my teaching role, I serve as a Customer Support Consultant at SupportYourApp, where I assist freelance photographers with their accounts and ensure smooth operations for our clients. My experience in various customer-facing roles has honed my communication and problem-solving skills, allowing me to effectively liaise between clients and service providers. I am also pursuing a degree in Marketing Management, which complements my practical experience in customer service and public speaking.

Experience

Work history, roles, and key accomplishments

PR
Current

Online English Tutor

Preply

Nov 2023 - Present (1 year 8 months)

Taught Conversational and Business English to students worldwide, accumulating over 300 hours of teaching time with 17 active students. Created personalized lesson plans based on student goals and prepared learners for English exams like IELTS and PTE.

SU
Current

Customer Support Consultant

SupportYourApp

Jan 2024 - Present (1 year 6 months)

Provided customer support for OCUS, a French photography company, by escalating issues, reactivating photographer accounts, and managing appointment bookings. Assisted photographers with platform registration, updated their scoring/ratings, and advised on taxes and invoicing.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Degree in Marketing Management, Marketing Management

Currently pursuing a Degree in Marketing Management. This program started in 2019 at the University of South Africa.

TR

Teacher Record

TEFL Certificate, English Language Teaching

Completed a 120-hour TEFL Certificate program. This certification was obtained in June 2023, enhancing skills for teaching English as a foreign language.

University of South Africa logoUA

University of South Africa

Higher Certificate in Economic and Management Sciences, Economic and Management Sciences

Completed a Higher Certificate in Economic and Management Sciences in 2017. This certificate served as a prerequisite for further studies in Marketing Management.

Tech stack

Software and tools used professionally

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Mushota Malani Makungu - Online English Tutor - Preply | Himalayas