Mushota Malani Makungu

Provided customer support for OCUS, a French photography company, by escalating issues, reactivating photographer accounts, and managing appointment bookings. Assisted photographers with platform registration, updated their scoring/ratings, and advised on taxes and invoicing.

Taught Conversational and Business English to students worldwide, accumulating over 300 hours of teaching time with 17 active students. Created personalized lesson plans based on student goals and prepared learners for English exams like IELTS and PTE.

Oversaw daily salon operations, including reactivating customer accounts, managing tech support appointments, and organizing employee shifts. Promoted services and products on social media, processed payments, and tracked revenues.

Updated customer profiles, reactivated accounts, and scheduled tech support appointments. Educated customers on product features and benefits, and marketed other company products.

Served clients at the front office and liaised with existing and potential clients. Conducted product branding via tele sales, pitching, and adverts, and closed deals through product marketing and sales targets.

Currently pursuing a Degree in Marketing Management. This program started in 2019 at the University of South Africa.

Completed a 120-hour TEFL Certificate program. This certification was obtained in June 2023, enhancing skills for teaching English as a foreign language.

Completed a Higher Certificate in Economic and Management Sciences in 2017. This certificate served as a prerequisite for further studies in Marketing Management.