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Mushota Malani Makungu

@mushotamalanimakungu

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Dedicated public speaker and online English tutor with leadership skills.

South Africa

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What I'm looking for

I am looking for a role that values innovation and teamwork, with opportunities for growth.

I am a dedicated and detail-oriented public speaker with a strong passion for teaching and customer service. Currently, I work as an Online English Tutor at Preply, where I have accumulated over 300 hours of teaching time, helping students worldwide improve their conversational and business English skills. My approach involves creating personalized lesson plans tailored to each student's goals, ensuring they are well-prepared for exams like IELTS and PTE.

In addition to my teaching role, I serve as a Customer Support Consultant at SupportYourApp, where I assist freelance photographers with their accounts and ensure smooth operations for our clients. My experience in various customer-facing roles has honed my communication and problem-solving skills, allowing me to effectively liaise between clients and service providers. I am also pursuing a degree in Marketing Management, which complements my practical experience in customer service and public speaking.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor

Current

Preply

Nov 2023 - Present (1 year 8 months)

Taught Conversational and Business English to students worldwide, accumulating over 300 hours of teaching time with 17 active students. Created personalized lesson plans based on student goals and prepared learners for English exams like IELTS and PTE.

Lesson planning IELTS Preparation

Current

Customer Support Consultant

Current

SupportYourApp

Jan 2024 - Present (1 year 6 months)

Provided customer support for OCUS, a French photography company, by escalating issues, reactivating photographer accounts, and managing appointment bookings. Assisted photographers with platform registration, updated their scoring/ratings, and advised on taxes and invoicing.

Customer Support Account Management Zendesk Slack Communication

Marketer/Receptionist/Co-Manager

Maemo Hair Salon

Feb 2023 - Sep 2023 (7 months)

Oversaw daily salon operations, including reactivating customer accounts, managing tech support appointments, and organizing employee shifts. Promoted services and products on social media, processed payments, and tracked revenues.

Salon Operations Customer Service Social Media Marketing Inventory Management Payment Processing

Client Consultant

Heedmorine Institute

Jan 2016 - Dec 2021 (5 years 11 months)

Served clients at the front office and liaised with existing and potential clients. Conducted product branding via tele sales, pitching, and adverts, and closed deals through product marketing and sales targets.

Product Marketing Sales Presentations Sales Closing Portfolio Management Product Development Customer Service

Customer Service Representative

Paricus Telecommunications (USA)

Jan 2022 - Dec 2022 (11 months)

Updated customer profiles, reactivated accounts, and scheduled tech support appointments. Educated customers on product features and benefits, and marketed other company products.

Customer Service Account Management Technical Support Customer Education Product Marketing Customer Relationship Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

University of South Africa

Degree in Marketing Management, Marketing Management

Currently pursuing a Degree in Marketing Management. This program started in 2019 at the University of South Africa.

Teacher Record

TEFL Certificate, English Language Teaching

Completed a 120-hour TEFL Certificate program. This certification was obtained in June 2023, enhancing skills for teaching English as a foreign language.

University of South Africa

Higher Certificate in Economic and Management Sciences, Economic and Management Sciences

Completed a Higher Certificate in Economic and Management Sciences in 2017. This certificate served as a prerequisite for further studies in Marketing Management.