Cleo Benny
@cleobenny
Online English teacher and marketing student, boosting satisfaction through clear communication and brand-ready content.
South AfricaWhat I'm looking for
I’m a resourceful, results-driven professional with a foundation in Events Management and a B.Com in Marketing Management (in progress), supported by a TEFL certification. I bring a strong service mindset, clear communication, and the ability to adapt my approach to different learning and customer needs.
In my current role as an Online English Teacher (Preply), I deliver engaging, customized lessons and maintain a high student satisfaction rating of 4.8/5 by building a positive, productive classroom culture. I also improve retention and performance through consistent communication and targeted, constructive feedback.
Previously, as a Contact Center Agent (Dental Information Systems), I managed 80+ inbound calls daily, resolved patient inquiries, and escalated complex issues—while streamlining financial processes for billing queries and insurance claims. I’ve also handled front-desk operations and document control as a Receptionist, and I’ve driven sales through customer engagement and campaign-style promotion as a Sales Promoter and Sales Assistant.
Experience
Work history, roles, and key accomplishments
Delivered engaging, customized English lessons to a global student base while adapting to different learning levels and goals. Maintained a 4.8/5 student satisfaction rating through a positive classroom culture and provided targeted, constructive feedback to support retention and performance.
Contact Center Agent
Dental Information Systems
Jan 2022 - Jan 2023 (1 year)
Handled 80+ inbound calls daily to resolve patient inquiries and escalate complex issues. Supported patients with billing queries and insurance claims while maintaining strict confidentiality and HIPAA-aligned professionalism.
Receptionist
Schnetler's Inc Attorneys
Jan 2020 - Jan 2021 (1 year)
Managed front-desk operations to ensure a professional client experience, including client arrivals and scheduling. Maintained rigorous document control, file organization, and coordinated court logistics and administrative tasks to support attorneys.
Sales Promoter
Cell C
Jan 2019 - Jan 2020 (1 year)
Executed promotional strategies through face-to-face customer engagement and strategic flyer distribution to market mobile devices and services. Achieved daily in-store sales goals by providing detailed product information, sales support, and basic troubleshooting for walk-in customers.
Sales Assistant
Verimark
Jan 2017 - Jan 2018 (1 year)
Drove in-store sales performance through strong customer service and product knowledge. Maintained store presentation by replenishing and merchandising displays and supported inventory accuracy by processing transactions and assisting with stock checks.
Education
Degrees, certifications, and relevant coursework
Boston City Campus
Bachelor of Commerce, Marketing Management
Pursuing a Bachelor of Commerce in Marketing Management (in progress) at Boston City Campus.
Boston City Campus
TEFL Certificate (120-hour), Teaching English as a Foreign Language (TEFL)
Completed a 120-hour TEFL certificate as part of teaching credentials.
Boston City Campus
Diploma in Events Management, Events Management
Completed a Diploma in Events Management at Boston City Campus.
Belhar Secondary School
Grade 12, Secondary Education
Completed Grade 12 at Belhar Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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