I am looking for a role where I can combine my customer support skills, administrative skills and my social media management skills. I am seeking a remote position that will allow for growth opportunities while continuing to develop myself professionally.
Looking for a job
Motsidiso Mofokeng
@motsidisomofokeng
Skilled in communication, customer support and community engagement.
South AfricaWhat I'm looking for
I am very interested in growing into social media management and digital marketing. While I am still building my experience in this area, I am actively learning and developing my skills because I enjoy content creation, audience engagement and helping brands connect meaningfully with their communities. Ideally, I am looking for a role that blends administration, customer support and social media management, where I can contribute my existing strengths while continuing to grow and develop professionally in the digital space.
I have over 3 years of experience working as an online ESL tutor in a remote environment, where I have developed strong communication, organization and customer support skills. In this role, I have worked with diverse learners, creating positive and engaging online experiences while ensuring each student receives consistent support and guidance. This has definitely strengthened my ability to manage relationships, solve problems efficiently while staying attentive to detail in fast-paced virtual settings.
Alongside teaching online, I have developed a strong interest in administrative work, customer support and digital communication. I enjoy roles that require organization, coordination and helping others. I naturally take pride in making sure tasks are followed through properly.
Experience
Work history, roles, and key accomplishments
- Increased student retention by 40% through designed personalized lesson plans mapped to individual student goals resulting in 1500+ for 115 students across Asia and Europe, sustaining 5.0 rating and achieving Super Tutor Status throughout
- Cultivated high-trust student relationships with proactive engagement, achieving a 27+ organic 5-star review rate and 20% increase in lesson bookings
CA
Au-Pair & Client Coordinator
Cultural Care Au-pair
Dec 2019 - Jun 2022 (2 years 6 months)
- Supported US-based households in a fast-paced environment, managing schedules, communications, daily operations with accuracy and reliability leading to long-term client trust and consistent feedback.
- Adapted quickly to dynamic, cross-cultural environments, proactively resolving issues and improving response times strengthening satisfaction, built strong, trust based professional relationships
CI
Inbound Customer Service Rep
Call Centers International
Feb 2018 - Nov 2019 (1 year 9 months)
- Handled 40–60 daily customer interactions for US-based clients resolving billing, technical support achieving 85%+ FCR.
- Maintained high customer satisfaction with NPS scores of 9–10 through empathetic, solution-focused communication leading to spotlight recognition from the client
- Mentored 15 agents, improving team efficiency, contributing reduced escalations, understanding of knowledge base
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Higher Certificate in Marketing, Marketing
Completed a Higher Certificate in Marketing through the University of South Africa (UNISA).
HubSpot Academy
Social Media Marketing Certification, Social Media Marketing
Earned a Social Media Marketing certification from HubSpot Academy.
HubSpot Academy
HubSpot CRM Certification, Customer Relationship Management (CRM)
Earned a HubSpot CRM certification from HubSpot Academy.
IA
i-to-i TEFL Academy
Advanced Diploma in TEFL, TEFL
Completed a 300-hour Advanced Diploma in TEFL from i-to-i TEFL Academy.
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
250k-300k USD
Social media
Job categories
Skills
Calendar Managementdocument preparationTravel CoordinationConfidentialitySenior Leader Support CommunicationInternal CommunicationsCross Functional CommunicationProfessional Written CommunicationProfessional communicationProject Trackingperformance reportingSocial Media MarketingKPI TrackingGoogle WorkspaceGmailGoogle DocsGoogle SheetsGoogle DriveGoogle CalendarMicrosoft Office SuiteMicrosoft WordMicrosoft ExcelOutlookHubSpotZoomCanvaAI Tools (ClaudeAI Tools (ChatGPT.NETChatGptCompiledJanScore Remote
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