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M User

@muser5

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Dynamic project manager with 12 years of diverse industry experience.

Philippines

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What I'm looking for

I am looking for a challenging project management role that values leadership and problem-solving.

I am a dynamic, cross-skilled professional with over 12 years of experience leading projects across various industries, including finance, healthcare, and customer support. My expertise lies in business planning, resource management, stakeholder acquisition, and operational efficiency. I have successfully launched and expanded businesses, managing all facets from inception to full operation. My ability to lead cross-functional teams and drive project milestones has consistently resulted in delivering business-critical initiatives on time and within budget.

In my recent role as Project Manager at Lucid Brewing Inc, I led the end-to-end execution of high-value projects, utilizing tools like Trello, AutoCAD, and Monday.com for effective project tracking and communication. I negotiated strategic B2B partnerships and optimized vendor relations using Salesforce, ensuring that project milestones were met efficiently. My experience as a Customer Service Specialist at JPMorgan Chase & Co further honed my skills in customer engagement, achieving a 100% CSAT score while managing high volumes of customer interactions.

Experience

Work history, roles, and key accomplishments

Project Manager

Lucid Brewing Inc

Jan 2023 - Jan 2024 (1 year)

Led end-to-end remote execution of high-value projects across various sectors, managing budgets and ensuring timely delivery. Negotiated B2B partnerships and optimized vendor relations using CRM tools.

Project Management Negotiation Microsoft Excel Salesforce Trello Slack Google Analytics Microsoft Office Suite

Customer Service Specialist II

JPMorgan Chase & Co

Feb 2021 - Jan 2023 (1 year 11 months)

Provided exceptional customer support for credit card services, achieving a 100% CSAT score. Managed high volumes of customer interactions while resolving complex claims and conducting fraud assessments.

Customer Service CSAT Citrix Communication Skills Problem Solving Claims Customer Retention

Case Manager/Project Coordinator

Cebu City Health Department

Jan 2018 - Jan 2020 (1 year 11 months)

Oversaw public health case management initiatives, managing patient engagement and service delivery. Utilized collaboration tools to execute city-wide health services and education programs.

Project Coordination Team Leadership Microsoft Teams Trello Patient Engagement Service Delivery Planning Coaching

Customer Service Representative

United Health Group

Feb 2014 - Jan 2016 (1 year 11 months)

Delivered guidance on health insurance policies through various communication channels. Focused on client retention and upselling while ensuring accurate information and customer satisfaction.

Customer Service Health Insurance Salesforce Communication Skills Retention Upselling Problem Solving Relationship Management

Customer Service Representative/Peer Coach

JPMorgan Chase & Co

Jul 2012 - Feb 2014 (1 year 7 months)

Promoted to Peer Coach for excellence in performance. Specialized in fraud detection and mitigation while mentoring team members on performance improvement and quality assurance.

Customer Service Fraud Detection Coaching Performance Quality Assurance Mentoring Data Tracking Communication Skills

Education

Degrees, certifications, and relevant coursework

Cebu City Health Department

Bachelor of Science, Public Health

2017 - 2020

Led public health case management initiatives, overseeing patient engagement and service delivery for vulnerable populations. Managed cross-functional teams to execute city-wide health services and education programs.

University of Cebu

Bachelor of Science, Hotel & Restaurant Management

2010 - 2014

Studied the principles of hotel and restaurant management, focusing on operational efficiency, customer service excellence, and business planning. Developed skills in managing hospitality projects and leading teams to deliver high-quality service.