Looking for a job

Alexandra Hongayo

@alexandrahongayo

Message

Carrier Project Manager at Comcast coordinating carrier projects and deliverables across stakeholders.

Philippines

Message

At Comcast, I coordinated carrier-related project activities and deliverables, sharing project information and requirements across stakeholders and monitoring tasks and priorities to support timely completion.

Previously, I coordinated order and service delivery activities at ACCENTURE – VERIZON and ACCENTURE – VERIZON / MSIM, including customer-facing order management and Managed Services Project Management. At ACCENTURE – VERIZON, I also supervised a team supporting Disconnect orders; earlier, I handled customer support at TELETECH – MORGAN STANLEY and VXI GLOBAL – WESTERN UNION.

Experience

Work history, roles, and key accomplishments

Carrier Project Manager

Comcast

Jun 2024 - Sep 2026 (2 years 3 months)

Manage and coordinate carrier-related project activities and deliverables. Coordinate project information and requirements across relevant stakeholders, monitoring tasks and priorities to support timely completion.

Project Management Coordination Stakeholder Management Task Management Communication Skills

Team Lead

Accenture

Oct 2020 - May 2024 (3 years 7 months)

Supervised a team, providing day-to-day leadership, coordination, and operational support for Disconnect orders. Monitored operational activities and addressed issues requiring follow-up or escalation.

Team Leadership Supervision Operations Escalation Management Communication Skills

Order Manager / Managed Services Project Manager

Accenture

Jan 2019 - Oct 2020 (1 year 9 months)

Performed a dual role as Order Manager and Managed Services Project Manager. Coordinated project and order-related activities across stakeholders to support successful service delivery.

Stakeholder Coordination Service Delivery Communication Skills Order Management Project Management

Project Order Manager

Accenture

Jun 2016 - Jan 2019 (2 years 7 months)

Managed customer-facing order activities and coordinated requirements through the order management process. Served as a point of contact for customer-related concerns and order requirements.

Order Management Customer Management Coordination Issue Resolution Communication Skills

Customer Service Representative

TeleTech

Nov 2014 - Jun 2015 (7 months)

Provided customer support in a financial services environment. Handled customer inquiries and communicated information clearly and professionally.

Customer Service Communication Skills Financial Services Problem Solving

Customer Service Representative

VXI Global

Mar 2014 - Oct 2014 (7 months)

Provided customer service and support in a fast-paced financial services environment. Handled customer inquiries and communicated information effectively.

Customer Service Communication Skills Financial Services Confidentiality