Looking for a job

Lyndon Eugenio

@lyndoneugenio

Project Manager who coordinated AVID’s website overhaul, reducing customer support cases by 85% in three months.

At AVID, I coordinated a website UX/UI and documentation overhaul that reduced customer support cases by 85% within three months. I managed task tracking, stakeholder alignment, and delivery, and served as the primary stakeholder contact throughout the project.

At BruntWork, I led new client onboarding and oversaw concurrent projects, coordinating schedules, staffing, and project records while sustaining a zero-SLA-breach track record. Earlier, at ADEC Innovations, I increased quality scores from 70% to 95% within three months as Project Leader.

Experience

Work history, roles, and key accomplishments

Project Manager

BruntWork

Jun 2025 - Aug 2026 (1 year 2 months)

Led new client onboarding and coordinated project scheduling, maintaining a zero-SLA-breach track record. Oversaw concurrent projects, produced core project records, and reviewed consultant time entries.

Project Management Client Onboarding Scheduling Stakeholder Management Timesheet Review Procurement Coordination

Project Management Coordinator

AVID

Oct 2022 - Jun 2025 (2 years 8 months)

Coordinated a website UX/UI and documentation overhaul that reduced customer support cases by 85% within three months. Served as primary stakeholder contact and directed cross-functional coordination.

Project Coordination Stakeholder Management Task Tracking Status Reporting Cross functional Coordination Onboarding Training

Quality Supervisor

ADEC Innovations

Apr 2022 - Oct 2022 (6 months)

Sustained 150 consecutive complaint-free days by implementing performance monitoring and coaching. Directed full-cycle project management and established quality standards and SLA compliance frameworks.

Quality Assurance Performance Monitoring Coaching SLA Compliance Stakeholder Management Risk Mitigation

Project Manager

Appen

Jul 2020 - Jul 2022 (2 years)

Directed full-cycle project management for key client initiatives, establishing quality standards and SLA compliance frameworks. Oversaw quality checking, stakeholder communication, and contractor invoice approval.

Project Management Quality Assurance SLA Compliance Stakeholder Management Invoice Review

Training and Quality Supervisor

ADEC Innovations

Jul 2019 - Jul 2020 (1 year)

Designed and delivered training programs, oversaw a team of trainers, and managed end-to-end quality assurance processes. Analyzed QA data to drive improvements and standardized quality frameworks.

Training Quality Assurance Team Leadership Data Analysis Process Improvement Coaching

Project Leader

ADEC Innovations

Aug 2018 - Jul 2019 (11 months)

Increased quality scores from 70% to 95% within three months and drove a 20% overall quality improvement. Served as primary client point of contact and led high-performing teams.

Quality Improvement Data Driven Coaching SLA Management Customer Relationship Management Team Leadership Recruitment