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Trisha Marie Encarnacion

@trishencarnacion

Message

Project Management Associate | 5 Years Banking Experience | Cross-Functional Coordination & Process Improvement

Philippines

Message

What I'm looking for

I am seeking a project-focused role in a collaborative company where I can lead technology-driven initiatives, improve processes, and grow into larger project or program responsibilities.

Project Management Associate with nearly five years of experience supporting technology-driven projects in the banking industry, building on a foundation in customer service and telecommunications. Proven track record in cross-functional coordination, stakeholder communication, and process optimization that enhanced operational efficiency at Bank of the Philippine Islands. Skilled in project documentation, User Acceptance Testing coordination, and data analysis to drive informed decision-making. Passionate about leveraging systematic problem-solving and effective collaboration to deliver measurable results and support organizational growth

Experience

Work history, roles, and key accomplishments

Project Management Associate

Bank of the Philippine Islands

Jun 2017 - Jan 2022 (4 years 7 months)

Experienced in monitoring project progress and metrics, managing data reporting and documentation, coordinating User Acceptance Testing, and providing operational support to ensure quality standards, timely delivery, and effective cross-functional collaboration.

Project Coordination UAT Documentation Reporting Risk Management Data Analysis Process Improvement

Customer Service Representative

TTEC

Aug 2013 - Mar 2015 (1 year 7 months)

Skilled in managing high-volume customer interactions for telecommunications, delivering prompt issue resolution, and maintaining accurate CRM records to ensure data integrity and quality compliance.

Customer Service CRM Data Integrity Communication Quality Assurance

Education

Degrees, certifications, and relevant coursework

STI College Lipa

Bachelor of Science, Information Technology

2009 - 2013

Grade: 1.78

Activities and societies: Coursework in SQL, HTML, CSS & Java Debugged, tested & developed applications Built photography booking website (thesis) Collaborated on group IT projects

Completed a Bachelor of Science in Information Technology with coursework and training in IT fundamentals and practical technical skills from 2009 to 2013.