E Valencia

Led customer feedback integration and CX metrics across three business entities, automated feedback tracking, and developed customer journeys and service blueprints to improve experience.

Developed and implemented program management strategies aligned with organizational goals, and led the launch of the Maxicare online store ensuring compliance with regulations.

Oversaw corporate CX improvements, led Order to Activate business process, conducted audits, and implemented process governance frameworks.

Led productization for connectivity and voice products, developed operational dashboards, and created the Enterprise Managed Services framework.

Oversaw achievement of Cloud and BAS portfolios' objectives, coordinated multiple projects, and governed the primary program.

Organized business readiness, created policies and procedures, conducted training, and identified business requirements.

Led project planning and monitoring, developed requirements, provided reporting, and oversaw end-to-end project delivery.

Drove project delivery and process improvement, coordinated cross-functional teams, and oversaw implementation of system modules.

Conducted security audits, provided security consulting, and performed risk assessments and TSCM sweeps.

Pursuing a Master of Business Administration (MBA) degree.

Earned a Bachelor of Science in Information and Communications Technology (BS ICT).

Completed a Program Management - MMP (Managing Multiple Projects) and a Post-Graduate Diploma in Applied Project Management.

Completed a training on Banking Infrastructure Architecture Network - Management Overview.

Completed a training on iLEAP IP: An introduction to Trademarks.

Earned the TAPA Certified Auditor (TCA) certification.

Earned the NSE1 Network Security Associate certification.

Earned the NSE2 Network Security Associate certification.