Marco Dizon
@marcodizon
Clinical Operations and Project Management leader improving global trial compliance and KPIs for 10 years.
PhilippinesWhat I'm looking for
I’m a results-oriented leader with over 15 years of experience across Clinical Operations, Project Management, and Global Contact Center Operations within BPO/CRO/KPO environments. I’ve led large-scale teams across APAC, EMEA, and LATAM, and I specialize in operational transitions for Fortune 500 clients—using highly logical, data-driven decision-making to deliver KPI excellence.
In my current role, I established a new business unit, grew it from 9 teams to 200 FTEs, and strengthened clinical compliance through Trial Master File (TMF) quality cycles and medical safety documentation. I also drive process optimization, stakeholder alignment, and talent development—partnering with senior leadership to implement best practices that improve revenue, cost efficiency, and overall performance.
Experience
Work history, roles, and key accomplishments
Managed global clinical operations and project support, including establishing a new unit across APAC, EMEA, and LATAM. Oversaw TMF quality cycles and administrative support to meet KPI, revenue, and cost-efficiency goals.
Led project support and contact center operations, including transitioning a global contact center from a third-party provider to an in-house model. Scaled operations and managed stakeholder reviews while supporting clinical trial teams.
Tier 3 Escalations Lead
CSS Corp
May 2013 - Jul 2017 (4 years 2 months)
Handled executive-level customer escalations and led operational monitoring for support centers across multiple regions. Conducted quality activities, supported process improvements, and contributed to revenue and fraud-related account validations.
Team Leader (Telemarketing/Insurance)
MyService and Support Inc.
Led a team in telemarketing and insurance-related support operations.
Customer Service Representative
Stellar Philippines
Provided customer service support for a telco account.
Education
Degrees, certifications, and relevant coursework
Cavite State University (Main)
Bachelor of Science in Psychology, Psychology
Earned a Bachelor of Science in Psychology from Cavite State University (Main), graduating in April 2011.
Gov. Ferrer Memorial National High School
Special Science Class
2003 - 2007
Completed the Special Science Class program from 2003 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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