Gillian Welch-Neale
@gillianwelchneale
Experienced transformation leader driving change and operational excellence.
United KingdomWhat I'm looking for
I am a highly experienced and results-driven transformation leader with over 10 years of success in orchestrating significant change across operations, people, compliance, and technology. My expertise lies in delivering high-impact initiatives in dynamic environments, from digital system overhauls and AI-readiness to enhancing employee engagement and implementing ISO-aligned risk governance.
As a strategic operator and trusted advisor to senior leadership, I apply a structured, people-first approach to complex change and cultural alignment. I have successfully led cross-functional transformations, including core reservation system overhauls and M365 Copilot implementation, while driving cyber and operational risk governance. My commitment to efficiency and business growth is evident in my track record of delivering new HR and finance platforms that boost automation and compliance oversight.
Experience
Work history, roles, and key accomplishments
Senior Change Manager
Airport Parking & Hotels Ltd (APH)
Jan 2024 - Present (1 year 5 months)
Led cross-functional transformation, including core reservation system overhaul and M365 Copilot implementation. Drove cyber and operational risk governance, advising on controls, and aligning recommendations with evolving threats. Delivered new HR and finance platforms, boosting automation, reporting, and compliance oversight.
Head of Projects & Operations
Alliantist Ltd
Mar 2023 - Sep 2024 (1 year 6 months)
Directed strategic operational and HR initiatives, achieving 25+ hours/week efficiency through process redesign. Implemented core SaaS platforms (HubSpot, Journeys, CreditSafe) to streamline cross-departmental activity. Supported CEO/CFO through scale-up (20 to 50 staff; £3M to £8M ARR), leading Series B preparation.
Success Champion, Strategic Projects & Change
Alliantist Ltd
Mar 2022 - Mar 2023 (1 year)
Advised enterprise clients on achieving ISO 27001, 27701, SOC 2, GDPR, and NIST alignment. Delivered risk assessments, policy reviews, control design, and internal audit support using GRC platform. Led governance training and behavioural change to strengthen security maturity and mitigate risks.
Senior Customer Success Manager
Alliantist Ltd
Mar 2021 - Mar 2022 (1 year)
Managed 100+ SaaS accounts, increasing ARR by 105% and reducing churn by 8%. Enhanced CRM processes and supported strategic sales and success initiatives.
Systems Infrastructure Manager
Crawley Down Group Ltd
Oct 2019 - Mar 2021 (1 year 5 months)
Led core IT and business continuity during transformation projects. Authored and implemented cyber security policy aligned to NCSC standards.
Channel Sales Account Manager
Airport Parking & Hotels Ltd
Oct 2017 - Oct 2019 (2 years)
Managed B2B enterprise accounts with <1% churn and 120% YoY revenue growth. Created marketing campaigns, driving a 54% increase in partner-generated revenue.
Technical Project Manager
Airport Parking & Hotels Ltd
Mar 2014 - Oct 2017 (3 years 7 months)
Delivered white-label customer platforms for 350+ sites, reducing admin by 60% and improving UX. Managed distributed teams, ensuring on-time and within-scope project implementation.
Education
Degrees, certifications, and relevant coursework
The Open University
Diploma of Higher Education, Business and Management
Completed a Diploma of Higher Education in Business and Management. This program provided a foundational understanding of business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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