MEMohamed Elfadli
@mohamedelfadli
Motivated Implementation & Customer Support Specialist with IT expertise.
United KingdomWhat I'm looking for
I am a motivated and detail-oriented Implementation & Customer Support Specialist with a strong background in IT administration and digital transformation. My career has been marked by proven success in managing system rollouts, training end-users, and delivering high-quality support across various digital platforms. I excel in cross-functional collaboration, issue resolution, and enhancing user adoption, particularly in remote or fast-paced environments.
Currently, I lead the national rollout of the Nourish Digital Care system across over 20 care services, significantly increasing operational efficiency and digitizing frontline documentation. My efforts in training more than 200 care workers and service managers have resulted in a remarkable 30% increase in digital compliance. I pride myself on maintaining a user adoption rate of over 95% by providing tailored support and documentation, ensuring that all users feel confident and capable in utilizing the systems I implement.
Experience
Work history, roles, and key accomplishments
Implementation Lead
Voyage Care
Jan 2025 - Present (6 months)
Led the national rollout of the Nourish Digital Care system across 20+ care services, significantly increasing operational efficiency and digitizing frontline documentation. Trained over 200 care workers and service managers on system usage, achieving a 30% increase in digital compliance and maintaining a 95%+ user adoption rate.
IT Asset Administrator
Voyage Care
Jan 2024 - Present (1 year 6 months)
Managed over 1,500 IT assets, maintaining up-to-date inventory, compliance logs, and deployment records. Automated asset tracking updates using Excel macros and internal tools, which cut manual reporting time by 40%.
Customer Administration Assistant
HM Revenue & Customs (HMRC)
May 2023 - Present (2 years 2 months)
Provided accurate and timely assistance to over 100 customers weekly on tax filing and digital access, resolving complex queries by liaising with legal and compliance teams. Maintained confidentiality while updating tax records using internal case management systems (CMS) and was recognized for clear communication and empathy.
Education
Degrees, certifications, and relevant coursework
AUAston University
BSc (Hons), Computer Science
Completed a Bachelor of Science with Honours in Computer Science. Gained foundational knowledge and practical skills in various aspects of computing.
WCWalsall College
GCSEs, Mathematics & English
Grade: Grade 5
Obtained GCSEs in Mathematics and English. Achieved a Grade 5 in both subjects, demonstrating foundational academic proficiency.
WCWalsall College
BTEC Level 3 Diploma, IT
Grade: Distinction
Achieved a Distinction in the BTEC Level 3 Diploma in IT. Developed practical IT skills and knowledge relevant to the industry.
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring Mohamed?
You can contact Mohamed and 90k+ other talented remote workers on Himalayas.
Message MohamedFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
