mukoro duke

I’m a customer-focused professional with experience supporting customers, managing relationships, and improving service delivery across multiple business environments. I handle customer inquiries end-to-end—responding quickly, resolving issues, and ensuring satisfaction.

Since 2012, I’ve worked as a Business Development Partner at Solutionidea Enterprise, where I built and maintained long-term client relationships and supported customer-facing growth initiatives. I also conducted market research and responded to customer inquiries to keep service outcomes consistent and reliable.

Earlier roles strengthened my ability to operate with clarity and urgency: as a Customer Service Consultant at First Derivative Consulting, I delivered high-quality service and worked with teams to improve efficiency. As a Manager at Dedicated Security Company Limited, I coordinated communication with clients and field personnel, and managed billing processes and contract documentation.

I’m skilled in Microsoft Office and digital collaboration tools, and I use AI tools and ChatGPT and other digital productivity resources to stay organized and responsive. I’m now seeking a remote Customer Service Representative opportunity with a U.S.-based company where I can contribute dependable support, strong communication, and organized customer follow-through.