Open to opportunities

Fatima Ahiwa

@fatimaahiwa

Message

Customer support professional delivering empathetic, accurate remote assistance and documentation.

Nigeria

Message

What I'm looking for

I seek remote freelance customer support roles where I can use empathy, fast written communication, and SaaS adaptability to solve problems and meet targets.

I am a detail-oriented, tech-savvy customer support professional with extensive remote communication and transcription experience, skilled in chat and email support, ticket handling, and knowledge-base navigation. I consistently meet response deadlines while maintaining an empathetic, professional tone and fast, accurate written communication.

With roles spanning frontline service to regional management, I have supported onboarding, trained team members, and maintained accurate records and reporting. I am seeking freelance customer service opportunities where I can apply remote-work efficiency, strong problem-solving, and rapid SaaS learning to deliver high-quality support and meet performance targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Freelance

Jan 2023 - Present (3 years 2 months)

Provide remote chat and email support handling account issues, onboarding, and troubleshooting while maintaining quality standards and meeting response deadlines for multiple clients since 2023.

Email Support Chat Support Ticketing Systems Time Management Documentation CRM

Business Development Manager

Digitalfootprints Nigeria Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer communications and maintained accurate sales and customer records, supported administrative tasks and reporting to ensure consistent client service delivery from 2022 to 2023.

Customer Communications CRM Data Entry Reporting Administrative Support Client Onboarding Record keeping Phone Support

State Manager

Globacom Limited

Jan 2011 - Dec 2018 (7 years 11 months)

Oversaw regional customer service operations for Kano, Jigawa & Katsina, ensured timely issue resolution, maintained accurate records, and supported onboarding and training of staff from 2011 to 2018.

Customer service management Reporting Documentation Onboarding Process Adherence

Customer Service Representative

Various Employers

Jan 2001 - Dec 2010 (9 years 11 months)

Delivered frontline customer service, data entry, and administrative support across multiple employers between 2001 and 2010, ensuring accuracy and professionalism in customer interactions.