Open to opportunities

Muhammed Timaç

@muhammedtima

Message

Customer-focused operations leader with strong multilingual customer service and team management experience.

Greece

Message

What I'm looking for

I am seeking a customer-focused operations or leadership role where I can coach teams, improve processes, and drive service quality in an international environment.

I am a proactive, customer-orientated operations professional with several years of international experience in customer service, team leadership, and operations management.

I have progressed from frontline customer support roles to supervisory and operations manager positions, overseeing performance, training, and quality improvements while supporting English- and Turkish-speaking customers.

My background includes coaching teams, conducting initial and ongoing training, managing departmental performance, and delivering structured feedback to improve processes and outcomes.

I bring cross-cultural experience from working and studying in Türkiye and Greece, practical experience in executive assistance and branch management, and strong digital skills in Microsoft Office and Google Drive.

Experience

Work history, roles, and key accomplishments

Operations Manager

Estarta

Mar 2024 - Sep 2024 (6 months)

Monitored and strategically supervised departmental performance and service quality, implemented training programs, and delivered feedback and process improvements to increase operational efficiency.

Team Leadership Performance Management Training Development Process Improvement Coaching Quality Assurance

Team Leader

Estarta

Aug 2023 - Feb 2024 (6 months)

Supervised and coached agents, conducted initial and ongoing training, and provided performance feedback to improve customer service outcomes and meet targets.

Team Supervision Coaching Training Delivery KPI Tracking Customer Support Conflict Resolution

Senior Customer Service Rep

Estarta

Mar 2023 - Jul 2023 (4 months)

Supported B2B customers via email, phone and chat, created technical support tickets and handled entitlement cases as a GSR agent to resolve account and certification issues.

B2B Support Technical Support Ticketing Email Support Phone Support Chat Support Customer Relationship Management

Flex Supervisor

Teleperformance Hellas

Oct 2022 - Feb 2023 (4 months)

Prioritized, assigned and supervised customer service representatives, provided coaching and directed training to improve team performance and service quality.

Prioritization Coaching Training Performance Management Quality Assurance Scheduling

Senior Customer Service Rep

Teleperformance Hellas

May 2022 - Oct 2022 (5 months)

Built and maintained client relationships by delivering prompt technical support, mentored junior staff and provided training on best practices to improve service delivery.

Client Relations Technical Support Mentoring Training Troubleshooting Communication

Customer Service Representative

Teleperformance Hellas

Dec 2019 - May 2022 (2 years 5 months)

Provided technical, sales and after-sales support on phone and chat in English and Turkish, resolving customer inquiries and promoting customer loyalty across multiple departments.

Technical Support Sales Support Multilingual Support Phone Support Chat Support Customer Retention Problem Solving

Customer Service Representative

Acibadem Healthcare Group

May 2019 - Nov 2019 (6 months)

Handled customer inquiries and complaints in English and Turkish, providing information and support to ensure satisfactory resolution of issues.

Customer Support Bilingual Support Phone Support Communication Patient Services Documentation Empathy

Executive Assistant

Yultes Group

May 2016 - Apr 2019 (2 years 11 months)

Provided executive-level support including document translation, international meeting attendance, and managed a Dubai branch as branch manager for four months.

Executive Support Translation Meeting Coordination Branch Management Travel Coordination Multilingual Communication