Muhammed Timaç
@muhammedtima
Customer-focused operations leader with strong multilingual customer service and team management experience.
What I'm looking for
I am a proactive, customer-orientated operations professional with several years of international experience in customer service, team leadership, and operations management.
I have progressed from frontline customer support roles to supervisory and operations manager positions, overseeing performance, training, and quality improvements while supporting English- and Turkish-speaking customers.
My background includes coaching teams, conducting initial and ongoing training, managing departmental performance, and delivering structured feedback to improve processes and outcomes.
I bring cross-cultural experience from working and studying in Türkiye and Greece, practical experience in executive assistance and branch management, and strong digital skills in Microsoft Office and Google Drive.
Experience
Work history, roles, and key accomplishments
Operations Manager
Estarta
Mar 2024 - Sep 2024 (6 months)
Monitored and strategically supervised departmental performance and service quality, implemented training programs, and delivered feedback and process improvements to increase operational efficiency.
Team Leader
Estarta
Aug 2023 - Feb 2024 (6 months)
Supervised and coached agents, conducted initial and ongoing training, and provided performance feedback to improve customer service outcomes and meet targets.
Senior Customer Service Rep
Estarta
Mar 2023 - Jul 2023 (4 months)
Supported B2B customers via email, phone and chat, created technical support tickets and handled entitlement cases as a GSR agent to resolve account and certification issues.
Flex Supervisor
Teleperformance Hellas
Oct 2022 - Feb 2023 (4 months)
Prioritized, assigned and supervised customer service representatives, provided coaching and directed training to improve team performance and service quality.
Senior Customer Service Rep
Teleperformance Hellas
May 2022 - Oct 2022 (5 months)
Built and maintained client relationships by delivering prompt technical support, mentored junior staff and provided training on best practices to improve service delivery.
Customer Service Representative
Teleperformance Hellas
Dec 2019 - May 2022 (2 years 5 months)
Provided technical, sales and after-sales support on phone and chat in English and Turkish, resolving customer inquiries and promoting customer loyalty across multiple departments.
Customer Service Representative
Acibadem Healthcare Group
May 2019 - Nov 2019 (6 months)
Handled customer inquiries and complaints in English and Turkish, providing information and support to ensure satisfactory resolution of issues.
Executive Assistant
Yultes Group
May 2016 - Apr 2019 (2 years 11 months)
Provided executive-level support including document translation, international meeting attendance, and managed a Dubai branch as branch manager for four months.
Occupational Therapy Assistant
Istanbul Metropolitan Municipality
Apr 2013 - Oct 2013 (6 months)
Provided occupational therapy to help disabled individuals adapt to daily activities and reintegrate into work and daily life.
Occupational Therapy Assistant
Pendik Physical Therapy Center
Jun 2011 - Apr 2013 (1 year 10 months)
Delivered therapy to support disabled patients' adaptation to daily activities and return to work-related tasks.
Education
Degrees, certifications, and relevant coursework
Kocaeli University
English Language and Literature
2013 - 2016
Completed studies in English Language and Literature at Kocaeli University from 2013 to 2016.
Kocaeli University
Occupational Therapy Assistant
2009 - 2011
Completed Occupational Therapy Assistant program at Kocaeli University from 2009 to 2011.
Zeynep Kamil Medical Vocational High School
Anaesthesia Technician
2005 - 2009
Completed Anaesthesia Technician vocational secondary education at Zeynep Kamil Medical Vocational High School from 2005 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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