muhammad zahiru abubakar
@muhammadzahiruabubak
Customer support and operations specialist with 7+ years delivering reliable remote service.
What I'm looking for
I am a dedicated customer support and operations professional with over seven years of experience supporting service delivery, handling inquiries, and resolving complaints. I work effectively in remote environments and prioritize clear, timely communication.
My background includes maintaining accurate records, supporting administrative processes, and assisting project coordination for community outreach and educational programs. I bring strong documentation and reporting skills to every role.
I am proficient with Microsoft Office (Word, Excel, PowerPoint), internet operations, email management, and basic graphic design, and I leverage online communication tools to improve customer satisfaction.
I value reliability, adaptability, and teamwork, and I consistently aim to streamline processes that improve service delivery and operational compliance.
Experience
Work history, roles, and key accomplishments
Operations & Customer Support Assistant
Ismail Grinding Center
Jan 2017 - Present (9 years 1 month)
Responded to customer inquiries and complaints, maintained daily transaction records, and supported administrative reporting to improve service delivery and customer satisfaction over a multi-year tenure.
Assistant Classroom Teacher
National Youth Service Corps
Supported classroom coordination, administrative activities, and communication with students and staff during NYSC placement in Kaduna North LGA.
Assistant Project Manager
SDG-CDS Group
Coordinated outreach and sensitisation programmes, managed communication between team members and community stakeholders, and assisted in activity reporting and documentation.
Education
Degrees, certifications, and relevant coursework
Modibbo Adama University
Bachelor of Science, Management Technology
Grade: Second Class Upper Division
Completed a Bachelor of Science in Management Technology, graduating with Second Class Upper Division.
Modibbo Adama University
Diploma, Accountancy
Completed a Diploma in Accountancy focusing on foundational accounting principles and practices.
Availability
Location
Authorized to work in
Job categories
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