MAMuhammad Waqas Ahmed
@muhammadwaqasahmed
Experienced customer service professional with a focus on technical support.
PakistanWhat I'm looking for
With over 6 years of experience in customer service and technical support, I am a highly motivated professional dedicated to enhancing customer satisfaction and operational efficiency. My journey began as a Data Entry Operator, where I honed my attention to detail and data management skills. Progressing to a Technical Support Engineer, I specialized in Oracle Forms and customized applications, significantly improving user experience and system performance.
In my most recent role as a Customer Support Executive at Rayyanco Business System, I have successfully managed customer interactions, resolved technical issues, and streamlined processes. My commitment to delivering exceptional service is reflected in my ability to maintain a 95% customer satisfaction rate and implement protocols that enhance productivity. I am eager to leverage my skills in a challenging Customer Service and Technical Support role, where I can contribute to team success and drive customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Rayyanco Business System
Oct 2023 - Present (1 year 8 months)
Responsible for creating and managing quotations, registering customer complaints, generating invoices, and providing exceptional customer support. Ensured accuracy and timely delivery of services while maintaining organized records of customer interactions.
Technical Support Engineer
INZ Technological Services
Dec 2018 - Nov 2023 (4 years 11 months)
Provided specialized support for Oracle Forms, customizing applications and performing debugging on database scripts. Delivered technical assistance and resolved software-related queries, contributing to improved system performance.
Customer Service Representative
Pizza Max
Nov 2023 - Oct 2023 (-1 years 11 months)
Handled a high volume of customer interactions through calls, emails, and in-person inquiries. Utilized POS and CRM systems to manage orders and reservations, achieving a 95% customer satisfaction rate and implementing protocols to enhance service efficiency.
Data Entry Operator
TCS Pvt Ltd
Jan 2018 - Jan 2019 (1 year)
Accurately entered and updated data related to shipments and customer orders. Utilized data management software to track information and generated reports to support decision-making processes, enhancing operational efficiency.
Education
Degrees, certifications, and relevant coursework
Great Learning Academy
Certification, Software Engineering
2021 -
Completed courses in Software Engineering and Software Testing, focusing on practical skills in software development and quality assurance.
Aptech Computer Education
Diploma, Software Engineering
2018 - 2021
Pursued a diploma in Computer Science, covering essential topics in software development and programming, enhancing technical skills for a career in IT.
Federal Grammar Public High School
High School Diploma, Computer Science
2014 - 2015
Completed Metric education with a focus on foundational subjects, preparing for further studies in technology and computer science.
Availability
Location
PakistanAuthorized to work in
Job categories
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