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Ihtisham User

@ihtishamuser

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Skilled IT customer support professional with strong technical expertise.

Pakistan

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What I'm looking for

I seek a role that offers growth opportunities and values teamwork and innovation.

I am a highly skilled IT customer support professional with a strong background in providing exceptional service and technical support. My experience spans various roles, including team lead at resourcex.io, where I successfully managed a team of six customer support analysts, improving our efficiency by 10%. I have a proven track record of resolving complex technical issues and delivering reliable solutions to clients.

Throughout my career, I have honed my skills in web research, data entry, and virtual assistance, allowing me to offer comprehensive support to clients. My technical expertise includes proficiency in various IT systems, remote desktop management, and website development using tools like WordPress and MySQL. I am dedicated to continuous improvement and capacity building within my teams, ensuring that we meet and exceed client expectations.

Experience

Work history, roles, and key accomplishments

Team Lead Customer Support

resourcex.io

Jan 2023 - Apr 2024 (1 year 3 months)

Led a team of 6 customer support analysts, providing technical support and resolving issues for clients. Improved team efficiency by 10% through effective leadership and capacity building. Created extensive reports for team performance and quality assurance.

Customer Support Technical Troubleshooting Team Leadership Google Sheets Client Communication Problem Solving IT Support Data Entry

Front End Developer Intern

Connextar Technologies

Sep 2019 - Jan 2020 (4 months)

Managed WordPress site and assisted in front-end development. Communicated with clients and developers using helpdesk tools. Contributed to the design and development of various websites.

WordPress Front End Developer HTML CSS JavaScript Bootstrap PHP Client Communication

Customer Support Engineer Intern

Codematics

Jan 2018 - Feb 2018 (1 month)

Worked as a customer support engineer intern, assisting in various projects and providing technical support. Gained experience in web technologies and customer service.