MFMUHAMMAD SAQIB FAYYAZ
@muhammadsaqibfayyaz
Technical Support Engineer with a focus on customer satisfaction.
PakistanWhat I'm looking for
I am a Technical Support Engineer with over two years of experience assisting U.S.-based customers and cross-functional teams in resolving complex product issues with clarity and efficiency. My engineering background allows me to leverage tools like Python and SQL to investigate backend errors, analyze data, and streamline support workflows.
Recognized for my strong communication skills and problem-solving mindset, I consistently focus on enhancing both user satisfaction and internal processes. At IBEX, I assisted customers with product inquiries and technical troubleshooting, which helped improve first-call resolution and customer satisfaction scores.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
IBEX
Mar 2023 - Feb 2025 (1 year 11 months)
Assisted U.S.-based customers with product inquiries, order issues, and technical troubleshooting, helping reduce repeat contacts and improve first-call resolution. Delivered accurate, empathetic support aligned with company policies, directly contributing to higher customer satisfaction scores and brand trust.
Education
Degrees, certifications, and relevant coursework
University of Engineering & Technology Taxila
Bachelor's in Engineering, Engineering
Grade: 3.4/4.0
Completed a Bachelor's degree in Engineering, focusing on core engineering principles and applications. Achieved a strong academic record with a CGPA of 3.4 out of 4.0.
Availability
Location
PakistanAuthorized to work in
Job categories
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