CICh Illyas
@chillyas
Motivated Tier 1 support specialist focused on troubleshooting and delivering excellent customer service.
PakistanWhat I'm looking for
I am a motivated and responsible Tier 1 support specialist currently providing first-level technical assistance, troubleshooting issues, and managing customer inquiries across phone, email, and chat. I prioritize clear communication, timely escalation, and maintaining product knowledge to ensure positive customer experiences.
Previously, I worked as a Client Services Executive where I built and maintained strong client relationships, acted as a liaison between clients and internal teams, and resolved client concerns to improve satisfaction and retention.
I am pursuing a Bachelor's in Computer Engineering and continually developing technical skills in Python and C++, alongside practical abilities in troubleshooting, usability heuristics, and office tools to support both technical and client-facing roles.
Experience
Work history, roles, and key accomplishments
Tier 1 Support
Tier 1 Support Center
Jan 2025 - Present (9 months)
Provide first-level support by troubleshooting technical issues and answering customer inquiries across phone, email, and chat; document interactions and escalate unresolved issues to higher tiers to ensure timely resolution and positive customer experience.
Clients Services Executive
Clients Services
May 2024 - Jan 2025 (8 months)
Developed and maintained client relationships, acted as liaison between clients and internal teams, resolved client issues, and improved client satisfaction and retention through timely communication and solutions.
Education
Degrees, certifications, and relevant coursework
CTCapital University of Science & Technology
Bachelor of Engineering, Computer Engineering
2023 -
Pursuing a Bachelor in Computer Engineering with coursework in development, languages, and programming; enrolled since September 2023.
Punjab College Ayub Park Campus
FSc Pre-Engineering, Pre-Engineering
2021 - 2023
Completed FSc Pre-Engineering program focusing on foundational engineering and science subjects from May 2021 to March 2023.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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