Zulfiqar Ali
@zulfiqarali5
Customer service professional with experience in international BPOs and a strong technical training background.
PakistanWhat I'm looking for
I am a customer service specialist with multi-year experience supporting US and UK-based clients in BPO environments, grounded in a Computer and Information Technology (CIT) course and pre-engineering secondary education. I consistently apply strong organizational skills, a service-oriented mindset, and practical technical knowledge to resolve issues and support customers effectively.
I seek opportunities to grow through challenging roles where I can convert theoretical knowledge into practical results, contribute to team goals, and advance through hard work and continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Tribe Consulting
Served as a customer service executive supporting US-based customers for nine months, managing inquiries and maintaining service quality standards.
Agent
360 BPO Solutions
Worked as an agent for one year supporting US-based operations, handling customer interactions and contributing to team targets.
Customer Service Executive
Call Cafe
Provided customer support for UK-based clients over two years, resolving inquiries and improving first-call resolution while handling high call volumes.
Education
Degrees, certifications, and relevant coursework
Board of Secondary Education Karachi
Matriculation, Science
Completed Matriculation (Science) under the Board of Secondary Education Karachi.
Board of Intermediate Education Karachi
Intermediate, Pre-Engineering
Completed Intermediate (Pre-Engineering) under the Board of Intermediate Education Karachi.
Roshi Computer Institute
Certificate (CIT), Computer and Information Technology
Completed Computer and Information Technology (CIT) course at Roshi Computer Institute.
Availability
Location
PakistanAuthorized to work in
Job categories
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