Open to opportunities

muhammad waqar

@muhammadwaqar11

Message

I grow customer accounts through product insight, sales, and retention.

Pakistan

Message

What I'm looking for

I’m ready to bring my experience, energy, and leadership to a fast-paced, target-driven role where I can grow customer accounts, enter new markets, lead high-performing teams, and turn growth into the standard.

At US Mobile, I own high-touch customer relationships, resolve revenue-impacting escalations, and partner with product, engineering, and CX teams to improve retention and account growth.

I’ve translated user data into product improvements that boosted engagement and reduced churn, while supporting feature development and digital sales performance. Previously, I supported Walmart US at Ibex Global, managing high-volume queries and mentoring junior staff on complex escalations.

Across media, digital agencies, and PR, I’ve built campaigns, pitched high-profile clients, closed digital packages, and created growth strategies tied to engagement, revenue, and long-term client loyalty. I’m a builder who leads with value, backs it with data, and takes ownership like the business is my own.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Experience Analyst

Current

US Mobile Inc.

Jan 2023 - Present (3 years 8 months)

Own high-touch customer relationships and handle escalations that directly impact revenue. Collaborate with product, engineering, and CX teams to align solutions with real customer needs.

Customer Relationship Management Escalation Management Product Collaboration CX Upselling Retention

Product Analyst

US Mobile Inc.

Jan 2022 - Dec 2023 (1 year 11 months)

Translated user data into value-driven improvements that boosted engagement and reduced churn. Supported product strategy with insights that enhanced customer LTV and retention across multiple plans.

Data Analysis Product Strategy Customer Engagement Churn Reduction LTV optimization

International Partner Support

Ibex Global

Jan 2020 - Dec 2022 (2 years 11 months)

Mastered CRM systems like Zendesk, Oracle, CCA & Call Center Studio to manage high-volume queries. Provided frontline support for Walmart US, focusing on resolution speed and service accuracy.

Zendesk Oracle CCA Call Center Studio CRM Customer Support CSAT NPS Mentorship

Social Media Manager

Express Television

Jan 2019 - Dec 2020 (1 year 11 months)

Managed content, visibility, and brand engagement for millions of users, driving traffic and ad revenue. Built campaigns that contributed to direct monetization and sponsorships.

Social Media Management Content Strategy Brand Engagement Campaign Management Monetization

Business Growth

Fash 21

Jan 2018 - Dec 2019 (1 year 11 months)

Designed and sold digital packages to high-profile clients, combining creative vision with sales execution. Ran pitches, presentations, and campaign planning end-to-end, closing deals and building brand loyalty.

Sales Client Acquisition Pitching Presentation Skills Campaign Planning Digital Marketing

Community Manager

Xenith PR Pvt. Ltd.

Jan 2017 - Dec 2018 (1 year 11 months)

Served premium clients like Engro, Dawood Foundation, StormFiber, JS Bank, and more. Created B2B proposals and sold growth packages based on visibility, reach, and measurable ROI.

B2B Sales Proposal Writing Customer Relationship Management ROI Analysis Community Management

Digital Marketing Executive

AIB Global Marketing

Jan 2016 - Dec 2017 (1 year 11 months)

First step into sales: discovered potential leads, built relationships, and pitched tailored digital growth plans. Closed clients through presentations and data-backed strategies.

Lead Generation Sales Presentation Skills Digital Marketing Customer Retention