Neha Gilani

Supported client retention and policy renewals by efficiently managing documentation and backend service tasks. Managed company renewals, cancellations, billing, and policy endorsements with strong attention to detail and accuracy, utilizing the AMS system Ezlynx for seamless service. Maintained Excel files to track daily carrier activity alerts, contributing to organized and efficient operations.

Supported client retention and policy renewals by efficiently managing documentation and backend service tasks. Managed company renewals, cancellations, billing, and policy endorsements with strong attention to detail and accuracy. Handled client accounts using the AMS system Ezlynx, ensuring seamless service and effective account management.

Achieved the highest training score among peers and ranked higher than 80% of Account Executives in call flow, excelling in sales methodologies. Averaged over 100 dials daily with more than an hour of talk time, securing the highest connection rates on the team. Built strong client relationships by understanding pain points and aligning solutions, leading to increased customer satisfaction and gro

Achieved the highest training score among peers and ranked higher than 80% of Account Executives in call flow, excelling in sales methodologies. Averaged over 100 dials daily with high connection rates, building strong client relationships by aligning solutions to their needs. Collaborated with internal teams to optimize product offerings based on client feedback and maintained accurate CRM record

Spearheaded market research and launched 'Raabtay,' an all-in-one events portal, securing partnerships and generating ticket sales for 18 events in one month. Grew Raabtay's social media presence to 33k followers, resulting in a 25% increase in event ticket sales. Led a team to develop and test the Raabtay prototype, achieving a 90% user satisfaction rate.

Spearheaded market research and launched ‘Raabtay,’ an all-in-one events portal, securing partnerships with 9 event organizers and generating ticket sales for 18 events in one month. Grew the Raabtay social media presence to 33k followers across Instagram and Facebook, resulting in a 25% increase in event ticket sales. Led a team to develop and test the Raabtay prototype, achieving a 90% user sati

Established and led the marketing department, reporting directly to the CEO, and spearheaded the launch of FMCG brand ‘Dupas’ from its inception. Led a cross-functional team responsible for product formulation, label design, and packaging, conducting product testing before the official launch. Developed and executed a year-long marketing campaign, resulting in a 20% uplift in customer engagement a

Established and led the marketing department, reporting directly to the CEO, and spearheaded the launch of FMCG brand 'Dupas' from inception. Led a cross-functional team responsible for product formulation, label design, and packaging, conducting testing before launch. Developed and executed a year-long marketing campaign, resulting in a 20% uplift in customer engagement and a 15% increase in repe

Revamped the website and social media channels, increasing online engagement by 30% and doubling event participation. Organized high-profile interviews, activations, and rallies, enhancing PR efforts and boosting media coverage by 25%.

Revamped the website and social media channels, increasing online engagement by 30% and doubling event participation. Organized high-profile interviews, activations, and rallies, enhancing PR efforts and boosting media coverage by 25%.

Streamlined SMS campaign approvals, cutting approval time by 15% and increasing efficiency for the marketing team. Created impactful presentations that were adopted by senior leadership for strategy meetings, contributing to improved decision-making processes.

Streamlined SMS campaign approvals, cutting approval time by 15% and increasing efficiency for the marketing team. Created impactful presentations that were adopted by senior leadership for strategy meetings, contributing to improved decision-making processes.

Spearheaded the sales department, driving a 20% increase in inbound sales by identifying client needs and providing tailored solutions. Coordinated over 50 meetings for the CEO with potential clients, contributing to a 15% growth in the client portfolio. Achieved and exceeded monthly sales targets consistently by leveraging data-driven insights to optimize performance.

Spearheaded the sales department, driving a 20% increase in inbound sales by identifying client needs and providing tailored solutions. Coordinated over 50 meetings for the CEO with potential clients, contributing to a 15% growth in the client portfolio. Achieved and exceeded monthly sales targets consistently by leveraging data-driven insights to optimize performance.

Produced over 8 feature and news articles, increasing readership by 10% and improving the publication’s visibility in the Islamabad region. Proofread and edited articles for accuracy, clarity, and style, ensuring high editorial standards.

Produced over 8 feature and news articles, increasing readership by 10% and improving the publication’s visibility in the Islamabad region. Proofread and edited articles for accuracy, clarity, and style, ensuring high editorial standards.

Focused on advanced business principles, strategic management, and leadership. Developed skills in market research, financial analysis, and organizational behavior.

Gained comprehensive knowledge in communication theories, media production, and public relations. Developed skills in content creation, journalistic practices, and media management.