Open to opportunities

Fatima Qadir

@fatimaqadir

Client Success and operations professional improving workflows, onboarding, and customer satisfaction through SOPs and KPI-driven delivery.

Pakistan

Message

What I'm looking for

I’m looking for a role where I can own client onboarding and day-to-day operations end-to-end, optimize workflows with SOPs, and collaborate cross-functionally to improve retention, service quality, and measurable KPIs.

I’m an operations and client success professional focused on end-to-end client relationships—onboarding, proactive communication, issue resolution, and retention. In fast-paced environments, I combine workflow ownership with high service standards to keep clients satisfied and teams aligned.

Most recently, I’ve managed seamless onboarding and cross-functional delivery while optimizing service outcomes through proactive communication and efficient problem-solving. Previously, as an Operations & Client Delivery Lead, I coordinated team execution, implemented operational processes, and drove KPI tracking across sales funnels and paid media to support measurable revenue growth.

Alongside client success and operations, I bring hands-on business growth experience through outreach, lead generation, and marketing execution. I also continue to strengthen my strategic thinking with research and awards—like my Best Presenter recognition for AI-based predictive analytics in sales forecasting—and I apply that same analytical mindset to customer experience, performance tracking, and continuous process optimization.

Experience

Work history, roles, and key accomplishments

Business Development Associate

Decorbes

Jul 2021 - May 2025 (3 years 10 months)

Managed client communication and order coordination for a fast-paced, event-focused business, supporting day-to-day operations. Contributed to growth strategy and identified new market opportunities to drive business development.

Business Development Client Communication Growth Strategy Relationship Management Operational Support Customer Service

Marketing Intern

Cubeonline.pk & Yellostone

Jul 2023 - Aug 2023 (1 month)

Created engaging social media content to support marketing objectives and performed competitive analysis to inform campaigns. Supported digital marketing initiatives and content planning for brand visibility and engagement.

Social Media Marketing Content Creation Competitive Analysis Digital Marketing Audience Engagement Content Planning

Marketing Intern

Javed Publisher & Bolti Kitaben

Jul 2022 - Sep 2022 (2 months)

Collaborated with marketing and sales teams to support content marketing and cross-promotional campaigns. Analyzed audience engagement and assisted external partnerships to improve brand visibility.

Content Marketing Audience Analytics Partnership Support Marketing Coordination

PR Intern

Nutrizen

Nov 2020 - Dec 2020 (1 month)

Developed and implemented PR strategy to secure partnerships with leading healthcare brands. Increased brand visibility and promoted the organization’s nutritionist services across multiple platforms.

Public Relations PR Strategy Partnership Building Healthcare Marketing Content Promotion Stakeholder Management