Open to opportunities

Muhammad Usman

@muhammadusman25

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Customer-focused service professional skilled in sales, support, and operations.

Pakistan

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What I'm looking for

I am seeking a client-facing or operations role where I can use my sales, customer support, and coordination skills in a collaborative, growth-oriented environment.

I am a versatile, customer-focused professional with hands-on experience in front desk operations, inbound/outbound sales, site supervision, and IT recruitment. I consistently deliver professional customer service and technical support to ensure client satisfaction and retention.

My background includes supervising site operations, inventory and financial record management, and coordinating logistics and workforce activities. I have supported sales for auto parts and heavy bike stores, generating secure payment links, arranging shipping, and providing after-sales assistance.

I am organized, communicative, and motivated, proficient with Microsoft Office, Google Workspace, social media tools, and recruitment coordination. I seek a dynamic role where I can apply my multitasking, problem-solving, and client-support strengths to help teams succeed.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Knot Solution

Nov 2024 - Present (11 months)

Handle inbound customer inquiries and sales for an auto parts store serving US customers; generate secure payment links, manage product information, and arrange nationwide shipping to ensure high customer satisfaction.

Customer Service Sales Payment Processing order fulfillment Product Information Management Technical Support CRM

Site Supervisor

FM Construction

Feb 2024 - Sep 2024 (7 months)

Supervised daily site operations including inventory management, tracked sales and expenses, managed accounts receivable/payable, and coordinated logistics, finance, and workforce to maintain profitability.

Site Supervision Inventory Management Accounts Receivable Accounts Payable Logistics Coordination MS Office

Customer Service Representative

Full Throttle

Dec 2022 - Dec 2023 (1 year)

Provided sales and customer service support for heavy bike stores in Dallas and Houston; generated secure payment links, arranged shipping and in-person delivery, handled cash transactions, and coordinated after-sales mechanic services.

Customer Service Sales Support Payment Processing Technical assistance Communication

IT Recruiter

UISAT LLC

Jan 2021 - Dec 2022 (1 year 11 months)

Reviewed and analyzed candidate resumes to match job requirements, coordinated and scheduled interviews, and maintained candidate-employer communication to ensure a smooth recruitment process.