Open to opportunities

hamna assad

@hamnaassad

Customer support and success professional, bringing retail operations expertise, troubleshooting, and Excel/SQL analytics to improve satisfaction.

Pakistan

Message

What I'm looking for

I’m looking for a Customer Support or Customer Success role where my technical aptitude and exceptional service can drive customer satisfaction. I want a growth-oriented organization that values accurate records, troubleshooting, and continuous operational improvement.

I’m a detail-oriented, customer-focused professional with a strong background in retail sales, operations, and account management. From handling order processing and billing to maintaining accurate digital records, I’ve built a reputation for resolving complex customer issues and guiding clients to clear, practical solutions.

In my roles, I’ve diagnosed problems by identifying root causes, used internal POS and inventory systems to protect data accuracy, and escalated complex cases when needed. I also support operational efficiency through process and workflow documentation, cross-functional collaboration, and data-driven customer recommendations using Microsoft Excel (VLOOKUP, Pivot Tables, data cleaning) and basic SQL.

Experience

Work history, roles, and key accomplishments

Sales Associate

Macy's Department Store

Mar 2023 - Nov 2025 (2 years 8 months)

Used in-store Point-of-Sale (POS) and inventory management software to maintain accurate records and track product availability. Diagnosed customer issues, guided customers to solutions, and escalated complex cases to management as needed.

Point of Sale Inventory Management Root Cause Analysis

Cashier / Sales Consultant

Omar and Sons

Jul 2022 - Mar 2023 (8 months)

Managed end-to-end customer accounts, including order processing, payment plan setup, and delivery schedule coordination through internal systems. Consulted clients on high-value selections and resolved order and billing discrepancies to ensure a seamless customer experience.

Order Processing Account Management Client Consulting Customer Relationship Management

Assistant Manager

A & A Girls Hostel

Jan 2021 - May 2022 (1 year 4 months)

Managed administrative operations including digital record maintenance, resident scheduling, and database accuracy. Handled billing and payment tracking, served as the primary point of contact for resident concerns, and updated internal documentation workflows to improve efficiency.

Record Maintenance Billing Financial Documentation Dispute Resolution

Education

Degrees, certifications, and relevant coursework

Holyoke Community College

Associate in Science, Business Administration

Associate in Science in Business Administration with coursework in Information Technology Fundamentals, Excel for Data Analysis, Computer Concepts with Applications, and Workflow Analysis.